H&M eyes the rental clothing market

December 2, 2019

Swedish clothing brand H&M is reportedly going into the clothing rental space and will offer the rental option to its loyalty members at its flagship store…

The future of retail is as simple as I.D.E.C.

Rich Smith, CMO, Chief Outsiders, explains how and why technologies such as virtual reality, 3D printing, nanotechnology, and ever-expanding communications…

California grocer launches custom online shopping portals

December 2, 2019

Smart & Final, a California-based retail grocer, has launched redesigned e-commerce portals to provide shoppers, as well as business clients, an integrated…

Harry & David launches digital features, new functionality for holiday shopping time

December 2, 2019

Harry & David has hastened the pace on its mobile commerce site, personalized customer communications, and launched a gift tool and subscription service…

Confirmit names Howard Lax as CX consulting leader

November 29, 2019

Howard Lax has been named principal director, CX consulting, at Confirmit, which provides software-as-a-solution for multi-channel customer experience…

Metromatics installs MetroSpec LCD digital bus stop displays in Australia

November 28, 2019

Metromatics has installed its lastest digital bus stop displays for the South Australian Department of Planning under brand name MetroSpec in Adelaide.

Facebook Pay promises easier payments across multiple platforms

November 28, 2019

Facebook has announced a new integration called Facebook Pay, which will provide users a consistent and secure payments experience across its ecosystem of…

PayPal, Venmo to boost presence in brick-and-mortar retail

November 28, 2019

PayPal is planning to increase its presence in physical retail stores, both on the PayPal and the Venmo platforms, according to Axios.

Baby it's cold inside: why brands should take a discerning approach to holiday music

Danny Turner, global senior vice president, creative programming at Mood Media shares that there's no better time than the holiday season to elevate the…

Drive revenue through tailor-made experiences with advanced technology

Jess Vadino, global digital strategy and experience leader at SoftServe, believes retailers are not reaping the benefits of a targeted personalization…

Amazon expands free 1-day delivery on items

November 27, 2019

Amazon Prime members will get free one-day delivery on more than 10 million items this holiday season. The news comes on the heels of Amazon eliminating…

UK kitchen, home store launches first loyalty club

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.

Walmart adds Siri ordering for grocery pickup, delivery

November 26, 2019

Examining the state of voice shopping

Matt Lang, strategy director, and Will Hall, chief creative officer, of Rain, examine all that's been happening with voice retail technologies this year.

Walmart extends MoneyGram, adds Ria to expandfunds transfer

November 26, 2019

Walmart announced plans to create an international money transfer marketplace with its Walmart2World customers by extending its existing deal with MoneyGram…

Footwear brand taps Frank Mayer and Associates for innovative wall display

November 25, 2019

Footwear brand, Dr. Martens, is deploying an innovative shoe wall display at select Journeys stores nationwide. The display features music-themed graphics and…

Tiffany & Co. sells to luxury group for $16.2B

November 25, 2019

Tiffany & Co. is being acquired by luxury portfolio, LVMH, for $16.2 billion. The deal will give the New York jewelry icon greater resources and support…

The key to getting retail CX right the first time

Marketers and brands are failing to give customers what they want, even without realizing it. And those customers will walk away, often the very first time…

Presented by RetailCustomerExperience.com

When will retail fight back?

Tien Tzuo, Zuora cofounder and CEO, believes that while the retail industry has seen the biggest disruption of all [aka Amazon], it hasn't done much to…

Small retailers embracing mobile banking

November 25, 2019

Mobile banking has crossed a bit of a threshold with small business customers given increasing customer satisfaction ratings and banks are beginning to see…