3 ways to improve the retail app shopping experience

With mobile apps poised to become the de facto digital shopping channel, retailers can no longer treat them as an afterthought or merely an extension of the…

Presented by RetailCustomerExperience.com

The real impact of store appearance on your bottom line

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

ServiceChannel Executive Director Tom Buiocchi offers up insight on why an appealing, clean, and properly structured store isn't just a "nice-to-have" — it's…

Clear Channel Airports debuts digital airport advertising network

October 18, 2019

Clear Channel Airports is getting ready to launch a digital airport advertising network at the Norman Y. Mineta San Jose International Airport featuring 8…

Statue of Liberty Museum taps Diversified, BrightSign for digital signage experience

October 18, 2019

The Statue of Liberty-Ellis Island Foundation Inc. has finished a $100 million beautification project on Liberty Island, including constructing a new Statue of…

Pennsylvania town adding kiosks to complement parking app

October 18, 2019

Drivers in Pottstown, Pennsylvania will be able to pay for downtown parking at kiosks in addition to using parking apps, according to a Reading Eagle report.

Data democratization demands good governance

Harvey Stotland, executive advisory, and David Cordeiro, director, advanced analytics, at Avanade, explain that retailers striving to fully resolve the…

Cedar Fair upgrades amusement parks with Reflect, BrightSign digital signage

October 17, 2019

Cedar Fair Entertainment Company, owner of 11 amusement parks across the U.S. and near Toronto, Ontario, has updated its guest-facing digital signage networks.

Supermarket taps NCR Emerald POS platform

October 17, 2019

Northgate Gonzàlez Markets, which serves Southern California, has selected NCR Emerald, a cloud-enabled point-of-sale platform offered on a subscription basis…

Walmart kicks off in-home grocery delivery starting today

October 16, 2019

Walmart will not only deliver your groceries but its InHome delivery service will make sure the goodies get into a fridge as well — whether in a home or a…

4 tips to keep retail employees engaged and motivated

Debbie Shotwell, chief people officer at Saba Software, says retailers can engage employees by implementing strategies, processes, and technology that open up…

4 keys to a successful retail digital engagement strategy

As digital channel growth shows no sign of slowing down, it represents a significant revenue opportunity for brands, retailers and other consumer-facing…

Presented by RetailCustomerExperience.com

Lands' End taps Alliance Data for branded credit services strategy

October 15, 2019

In an effort to boost customer loyalty retailer Lands' End is launching both co-brand and private label credit cards services in a partnership with Alliance…

How to use personalized email to build emotional Intimacy with your brand

James Glover, president and CEO of Coherent Path, explains why retailers need to zero in on the specific types of emotional connections your customers expect…

Airport travelers smile for World Smile Day to create 'hashtag mosaic'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Travelers to John F. Kennedy International Airport were greeted by a billboard display encouraging them to take pictures of themselves using their smartphones…

Outstanding CX: An opportunity…and a challenge

Business executives in a 2019 study named “customer experience” as the single greatest opportunity for their organization. Learn how to make your customer…

How To: Use AI price optimization for an engaging customer experience

Alexandr Galkin, CEO and co-founder of Competera, explains how AI provides retailers a new chance to fine-tune pricing strategies to a point where they know…

British retailer kicks off check-out free shopping

October 14, 2019

British multinational grocer, Tesco, working with computer vision startup, Trigo, is now offering customers check-out free shopping using its new Tesco app.

Research reveals retailers need more visibility to meet growing customer experience KPIs

Richard Piasentin, CSO and CMO at Accedian, shares research that illustrates customer experience is fast becoming a responsibility has largely shifted to the…

Australian jewelry retailer heading to New York

October 11, 2019

Lovisa, an Australian jewelry seller, plans to open the first of six New York-based stores by year's end, with one opening on Long Island on Dec. 19.

Cloud helping boost customer satisfaction, claims contact center study

October 11, 2019

Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…