Target hiring big time for holiday season

September 12, 2019

Target is busy hiring about 130,000 workers for the upcoming holiday retail season and aims to double the amount of staff handling online orders this year. The…

Things Remembered rolls out iPads for customer personalization strategy

September 11, 2019

To help its customers personalize gift purchases, the retailer, Things Remembered, is rolling out iPads to all of its 174 stores in the first leg of its latest…

Why the in-store shopping experience is irreplaceable

Georgie White, a writer at Mediaworks, offers insight on why brands should focus on their digital presence but not at the expense of their in-store offering.

Audio accessibility feature simplifies micro market checkout for visually impaired

September 11, 2019

365 Retail Markets, a provider of self-service micro markets, has introduced an audio accessibility feature to its mobile payment app to help visually impaired…

How To: Stay 1 step ahead of the online holiday shopping crunch

Matthieu Blandineau, product marketing manager, Algolia, offers up nine tips to stay ahead of the hectic holiday season all year round.

Shopping center to have dropoff dry cleaning kiosk

September 10, 2019

A Libertyville, Illinois shopping center will be home to a 24-hour dropoff dry cleaning kiosk after trustees voted to allow G. Fisher Commercial Construction…

Personalization as the digital strategy for beauty commerce

Sampo Parkkinen, Revieve CEO, explains why in a vertical like beauty, where the usage of products is of a highly personal nature, the importance of…

ING teams with Aifi, Dutch grocer on cashierless concept store

September 9, 2019

Grocery store chain Albert Heijn has teamed with ING Group, the Amsterdam-based banking company and California-based startup Aifi, to test a new cashierless…

Ashley HomeStore licensee taps Qualtrics to boost customer experience

September 6, 2019

Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…

Costco arrival in China leads to chaotic customer experience

September 6, 2019

To say consumers in China are excited about Costco's debut there would be an understatement.

Browns Shoes steps up communications, task management approach

September 6, 2019

Browns Shoes Inc., a Montreal-based fashion footwear retailer, is deploying the Opterus OpsCenter to improve and enhance communication and task management, a…

The argument against short-term retail associate training workshops

Lindsey Daviso, product communications manager at Docebo, offers insight on why providing customizable, on-demand training allows retail associates to choose…

Amazon testing human hand-scanning for payment process, report says

September 5, 2019

Amazon is reportedly testing scanners that can identify a human hand as a point-of-sale cashier option.

American Dream retail park opening next month in New Jersey

September 5, 2019

The American Dream retail theme park will open in late October in New Jersey.

Puma flagship boasts engagement zone, immersive experiences

September 5, 2019

The New York City Puma flagship store boasts retail customer experiences that use technology, art and music to engage with customers. The retail store, at 60…

Hershey sweetens ordering process for retail partners

September 4, 2019

Retailers, such as convenience stores, that sell Hershey Company snacks and products now have an online process providing same-day ordering when a new product…

Discover Card leads JD Power customer satisfaction survey

September 3, 2019

Discover Card is tops on the 2019 J.D. Power survey for customer satisfaction for the fifth time in the last six years. 

3 keys to a successful retail website redesign

Craig Witt, chief revenue officer at MotionPoint, offers up insight on why a website design should include a content refresh as well as both initiatives will…

Talking With: Ricardo Belmar on the big CX buzz in 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s been a year since Retail Customer Experience chatted with Ricardo Belmar, senior director of global enterprise marketing at Infovista, about trends…

Paint retailer taps Toshiba to revamp store experience

August 29, 2019

Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its…