Adapting the brand to the digital age: How messaging is revolutionizing customer service

Ido Bornstein-HaCohen, CEO, Conversocial, believes changing consumer expectations and technological advancements are propelling us further into a digital world…

Amazon mulls selling cashierless technology to other retailers

October 1, 2019

Amazon is speaking to people about bringing its Amazon Go cashierless technology to other retailers such as airport shops and movie theaters, according to a…

7-Eleven on the hunt for innovative products to meet customer expectations

September 30, 2019

7-Eleven will host its second annual emerging brands event in late October in a quest to find the most innovative products for its customer base. The Brands…

Canadian discount retailer taps Mercatus to drive mobile experience forward

September 30, 2019

Giant Tiger Stores Limited, a Canadian discount retailer, is partnering with digital commerce solution provider, Mercatus, on a mobile app.

Customer experience is what matters most in an age of digital Darwinism

Scurri CEO and Founder Rory O’Connor offers up insight on what matters in terms of delivery trends and trends in enhancing the customer experience.

Consumers won't be very patient on Black Friday, claims research

September 27, 2019

Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…

Personalization a key retail focus, reveals study

September 27, 2019

Retailers are doubling down on personalization within e-commerce when it comes to the customer experience as nearly all retail leaders view it as a must for…

Marshalls goes online, boasts Tinder-like shopping feature

September 27, 2019

Discount retailer, Marshalls, finally has an e-commerce site and said it has added more high-quality inventory and brand name designers to the online inventory.

Talking With: Maropost CEO on CX strategy, retail challenges in play

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As North America's fastest growing marketing automation platform, Maropost is busy helping retailers focused on boosting the customer experience. CEO Ross…

Why all-in-one is fast becoming the standard in CRM

John Oechsle, president and CEO of Swiftpage, maps out the many reasons an all-in-one CRM is the path for retailers as they provide more features that help…

Mobile self-checkout player raises $4.3M in funding

September 26, 2019

MishiPay, a London-based mobile self-checkout vendor, now has about $4.3 million more to grow the business thanks to a Series A funding round that included…

Survey: Consumers big on messaging for customer support

September 26, 2019

A robust number of consumers, 83%, are on board with messaging as the primary customer support approach and view it as an efficient method of communication.

Why it's time for brands to prioritize the happiness of millennial shoppers

Brightpearl CEO Derek O'Carroll says brands must work harder to attract buyers and to encourage repeat purchases, particularly from the younger demographic.

Contactless 'tap-and-go' payments coming to Rome subway

September 25, 2019

SIA, a designer and manager of technology infrastructures and services for financial institutions, has created a digital platform that enables passengers in…

Alibaba launches voice ordering, delivery

September 25, 2019

Starbucks is taking another step toward evolving the digital experience for customers in China by launching voice ordering and delivery capabilities within…

The opportunity of visual search in retailing

Spencer Izard, research and advisory lead at Leading Edge Forum, maps out five aspects retailers need to embrace when it comes to adopting visual search.

Office Depot debuts virtual line queuing system for print, copy services

September 24, 2019

Office Depot, Inc. has launched a virtual line queuing system, via a mobile app, across more than 600 Office Depot and Office Max stores in a slew of markets…

Customer experience is not confined to the retail store

Rory O’Connor, CEO/founder, Scurri, takes a look at delivery trends and insights that enhance the customer experience.

Why a hybrid cloud Is the answer for retailers

Chelsea Navo, director of presales solution architecture, Vanguard Team at DataStax, outlines five key benefits a hybrid cloud provides for e-commerce…

Sephora, Nordstrom are tops in retail personalization

September 20, 2019

Retailers Sephora and Nordstrom landed in the first and second spots, respectively, on Sailthru's third annual Retail Personalization Index that polled 1,50…