Toshiba, Cybera team up to expand TCx Elevate platform

October 29, 2019

Toshiba and SD-WAN edge applications and security services provider, Cybera, are teaming up in a partnership focused on extending the capabilities of the…

Omnichannel: The strategy for driving exceptional customer experiences in retail

John Federman CEO of JRNI, explains how omnichannel delivers exceptional customer experiences in retail, where brands can deepen their engagement and loyalty…

Loyalty is way beyond just point, rewards

October 28, 2019

Developing a loyalty program today isn’t about rewards and points, but exceptional customer service, digital access and ease of use. Those elements, according…

Shopping for clothes losing its allure, claims report

October 28, 2019

Consumers aren't too happy about clothes-shopping, as they own so many already and the ever-lower prices aren’t helping to spur buying. In simple terms…

3 ways digital kiosks drive retail sales

Self-service retail solutions of all kinds are helping retailers effectively drive sales while creating a seamless and customized shopping experience for their…

Presented by KioskMarketplace.com

Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…

How to: Keep pace with the rapid pace of CX technology

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers struggle with keeping up with all the emerging customer experience technologies and the challenges in piloting and testing. Find out from an expert…

The key to delivering great shopping experiences? It's in the data

Dave Mariani, chief strategy officer and co-founder, AtScale, asks this question: who is going to step up in this data-driven world to create data-driven…

Bashas' Family of Stores taps NCR Emerald for POS

October 25, 2019

Bashas' Family of Stores, based in Arizona, is deploying NCR Emerald, a cloud-based POS platform offered on a subscription basis for grocery retailers. The…

Digital much more entwined in consumers’ lives than most realize

October 25, 2019

The average person estimates they use seven digital services a day, but, in fact, they are using more than 30 daily basis, according to an AppDynamics' App…

UK houseware retailer taps PCMS to launch loyalty club

October 25, 2019

Lakeland, a UK-based housewares retailer, has launched a loyalty program, myLakeland, via a partnership with retail commerce software provider PCMS. The…

Why risk not using marketing technology when it's crucial to the digital CX?

Lynne Capozzi, CMO, Acquia, explains that while big challenges still exist, using technology to enhance CX simply can no longer be avoided.

Abercrombie & Fitch partners with Klarna to expand payment options for shoppers

October 24, 2019

Abercrombie & Fitch Co. is deploying Klarna's Pay in 4 service to help expand payment options for U.S. shoppers.

European leisure park deploying VR experience

October 24, 2019

Spanish leisure operator, Aspro Parks, is deploying a virtual reality cinema pod in the Blue Planet Aquarium, located in Chesire, England. The VR experience is…

Research reveals coupons and offer codes improve personalization

Dan Slavin, CEO and co-founder of CodeBroker, examines research findings on coupon and offer personalization and why rretailers must maintain control to…

Toys R Us e-commerce presence gets a new life thanks to Target

October 23, 2019

While no longer a brick-and-mortar player after going bankrupt, Toys R Us is partnering with Target to relaunch an e-commerce channel, ToysRUs.com, giving the…

Rue21 taps GroupBy to enhance digital shopping experience

October 23, 2019

Fast fashion retailer, rue21, is deploying the GroupBy User Experience Platform, including search, navigation, recommendation and personalization features, to…

Digital signage lights up with cannabis retailers

by Bradley Cooper — Editor, Connect Media

As the cannabis industry grows, retail dispensaries will be forced to keep up with a very large customer base, and they will need strong technology to keep…

The beauty of geofencing: Personalizing the "call to action"

Casey Gannon, VP of marketing, Shopgate, shares insight on why geofencing is an effective way to reach customers, based on their location, to incentivize them…

Forever 21 running liquidation sale as Canadian store closures loom

October 22, 2019

Fashion retailer, Forever 21, is running liquidation sales at its Canadian stores.