Customer Experience News & Media
Stinker Stores future-proofs store environment with NCR Voyix technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Since deploying NCR Voyix Edge, which virtualizes the POS system, the convenience store brand has boosted its bottom line and elevated the customer experience.
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NCR Voyix names James Kelly CEO, president
February 17, 2025
NCR Voyix, a digital commerce solutions provider, has named James Kelly as its CEO and president, effective immediately, according to a Fintech Futures report.
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Veesual bumps up virtual try-on features
February 17, 2025
Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.
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Stop & Shop deploys 'savings station' kiosks
February 14, 2025
Stop & Shop has completed the installation of its "Savings Station" kiosks in all of its 350-plus stores across five states, according to a Chain Store Age…
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Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…
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Celebrating inspirational women founders winning customer loyalty this International Women’s Day
by Fiona Stevens — Director of Marketing, LoyaltyLion
Customers don’t just want good products; they want to connect with brands that share their values. Founder-led engagement — whether through education…
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At the Watercooler with Johanna Hinkle, product lead at Toshiba's Innovation & Incubation Center
Johanna Hinkle, director of portfolio management, at the Innovation & Incubation Center for Toshiba Global Commerce Solutions, discusses her career path…
Presented by Toshiba Global Commerce Solutions, Inc.
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JCPenney debuts bulk order purchasing website
February 13, 2025
JCPenney has debuted a tool that expands its support for retailers and nonprofits looking to purchase products at bulk order prices.
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Kroger debuts virtual health coaching for members
February 12, 2025
Kroger is hoping to help loyalty members achieve their health and wellness goals with digital support via "OptUP Your Nutrition," a free nutrition coaching…
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How to leverage AI, automation to prevent common customer experience challenges
by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk
By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…
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Linnworks, Temu partnership offers online retalers opportunity for streamlined operations
February 11, 2025
Linnworks, which provides inventory, order and warehouse management solutions for online retailers, has partnered with Temu, a global e-commerce marketplace…
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Honeylove modernizes production chain with Inspectorio management platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The intimate apparel brand replaced a manual, disconnected system and can now enable predictive analytics and automated assessment to improve efficiency.
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BJ’s debuts tap and pay at gas locations across 21 states
February 11, 2025
BJ's Wholesale Club is offering a tap and pay option at all of its 186 gas locations in 21 states.
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Costco raises hourly pay for most workers
February 10, 2025
Costco has raised pay for most of its hourly workers.
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Amazon expands Whole Foods CEO role
February 7, 2025
Amazon is expanding the role of Whole Foods CEO Jason Buechel to oversee its worldwide grocery stores business, including Amazon Go convenience stores and…
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Customers need more than frictionless experiences in retail
Retailers today need to recognize the true reason why people abandon their shopping carts. They got distracted and then they forgot.
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The Dog Stop opened 12 US locations, debuted services in 2024
February 6, 2025
The Dog Stop, a dog care brand, opened 12 locations in the U.S. and introduced services including Happy Healthy Pup memberships and enhanced care options in…
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H-E-B tops dunnhumby grocery retailer ranking
February 5, 2025
H-E-B has been ranked at the top U.S. grocer, according to the dunnhumby Retailer Preference Index, a study that examines the $1 trillion dollar U.S. grocery…
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The role music plays in retail customer experience: Brand ambassador
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.
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NICE VP talks AI's role in the sales conversion spectrum, eliminating friction points
Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating…
Presented by NICE
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