The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.

From data to dollars: Why email marketing is key to scalable business growth

by Austin Wright — Head of Strategy & Analytics, SVP, Tandem Theory

By developing a strategic, data-driven approach to email marketing, retailers can tap into the full potential of this powerful marketing channel.

Bob's Discount Furniture COO talks expansion, CX tech, tariff impact

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ramesh Murthy, COO at Bob’s Discount Furniture, shares insight on brand growth, customer experience technology and the potential impact from tariffs.

Marshalls pops up a lounge in airport terminal

June 9, 2025

Marshalls launched an 'Upgrade Lounge," a pop up experience, in Terminal 4 at JFK Airport.

The Convenience of Modularity

Discover how retailers can maintain flexibility and respond faster to change by implementing modular technology across their operations. This blog highlights…

How C-Stores Are Redefining the Traditional Shopping Experience

Experience how convenience stores are transforming everyday shopping by fusing digital solutions with speed and personalization. The blog highlights…

Trader Joe's, Publix take first place in customer satisfaction ranking

June 6, 2025

Trader Joe's and Publix tied for first place in the American Customer Satisfaction Index of most popular U.S. supermarket chains.

Prevention and the cure: How AI is helping combat ID fraud for retailers

by Jimmy Roussel — CEO, IDScan.net

AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…

Google debuts AI Mode try-on tool for shoppers

June 6, 2025

Google has launched AI Mode, a virtual try-on tool that works with shoppers' photos and offers guidance and product data.

Trump’s tariffs and the battle for brands to maintain customer loyalty

by Kenn Kennedy — Head of North America, Antavo

Brands that can adapt their loyalty strategies to meet these new challenges will not only survive but have the opportunity to build even stronger, more…

ShopRite stores deploy VoCoVo headsets

June 4, 2025

VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…

Thieves use U-Haul in Walgreens ATM smash and grab

June 3, 2025

Suspects recently smashed a U-Haul through the front door of a Houston Walgreens in an attempt to steal the ATM inside. They then tied a rope and chain to the…

How digital signage plays in improving the customer experience in convenience stores

by Tom Bingham — Senior Director, LG Electronics USA

As c-stores increasingly embrace digital signage, commercial display providers in this sector continually innovate, offering advanced software solutions for…

Skimming devices discovered on Wawa ATMs

June 3, 2025

Police discovered skimming devices on two PNC ATMs at a Wawa in Souderton, Pennsylvania. It is uncertain how long these devices were on the ATMs, according to…

5 Reasons to use Shopify POS on Touchscreens

With Shopify POS on interactive self-service kiosk touchscreens, retailers can offer an engaging in-store shopping experience with data-driven insights.

Presented by eyefactive GmbH

Kroger hiring 15K associates to drive better customer experience

May 28, 2025

The Kroger Co. is aiming to hire 15,000 store associates across a wide range of roles in a quest to enhance the customer experience.

Examining the powerful role music plays in the in-store customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, how and…

Tariffs will cause car price hikes says Volvo

May 27, 2025

Car maker Volvo said car prices will increase due to the tariffs imposed by President Trump.

Trump extends EU tariff to July 9 as talks continue

May 27, 2025

President Donald Trump has pushed off a 50% tariff on all EU imports until July 9 to provide more time for trade deal talks.

Amazon makes good on sticky lollipop order

May 21, 2025

Amazon has refunded a $4,200 Dum-Dums lollipop order mistakenly placed by a young lollipop fan in the U.K.