Inewvation deploys digital signage for retailer at Jewel Changi Airport

June 21, 2019

Inewvation International has deployed 2.6-millimeter pitch Slim Series displays for the retail brand Mango at Jewel Changi Airport in Singapore, according to a…

What global consumers really, really want

June 20, 2019

Customers want a personalized and convenient consumer experience, according to a Verizon study conducted by Longitude that examined what consumers really want…

Study: Emotion a critical aspect in customer decision-making

June 20, 2019

What and how a customer is feeling is important for brands that are striving to influence purchase decision and boost brand loyalty.

New York proposing law to protect consumers against data breaches

June 20, 2019

New York state legislators have approved a data protection bill, called the SHIELD Act, that would boost disclosure requirements and strengthen consumer…

Target chief apologizes for cash register crash issues

June 19, 2019

Target CEO Brian Cornell apologized to customers Wednesday about the cash register and credit card processing snafus of the past weekend, which shuttered…

Perch teams with Vodafone on retail digital experiences

June 19, 2019

Perch, a provider of physical and digital displays for retail marketing, is teaming up with Vodafone Business to provide digital experiences in stores via IoT…

Walmart pilots fast lane check-out system

June 19, 2019

Walmart is reportedly piloting a fast lane check-out strategy at a Canadian store.

Cashierless stores? The jury's still out but self-service is coming despite challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists at the Interactive Customer Experience Summit agreed cashierless technology has a role to play in retail, but it will not remove the human element.

Campaign thinking no longer cuts it: Real-time marketing takes over in 2019

Kitewheel President Mark Smith offers insight on why retailers must make sure that every customer interaction makes sense given the larger context of that…

Target cash register issue may be a $50M loss

June 18, 2019

The two-day cash register glitch at Target stores this past weekend may end up costing the retailer about $50 million in lost sales.

Albertsons Companies deploys Toshiba’s self-checkout systems

June 18, 2019

Albertsons Companies is deploying Toshiba's self-checkout systems to reduce wait time, enable faster payment, improve operational throughput and reduce…

Visually impaired man charged with stealing from Walmart blames self-checkout kiosk

June 18, 2019

A judge has denied a motion to dismiss charges against a visually impaired man accused of concealing products during transactions at a self-checkout kiosk at a…

Walmart's Jetblack catching attention of affluent

June 18, 2019

Walmart's Jetblack personal shopping offering, launched last year in New York, is grabbing so much love from consumers, there's a waiting list.

Target cites data center in separate weekend payment outage

June 17, 2019

Target yesterday confirmed that it was hit with a second payment system outage, one that was considerably smaller than a 2-hour store outage on Saturday, but…

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

Amazon sued over voice tech recording feature

June 14, 2019

Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…

Customers embracing kiosks, but acceptance not uniform in all scenarios

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…

How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

Alternative and cashless payment acceptance grows, but security remains a concern

June 13, 2019

Consumers are open to embracing payment options such as wearables and smartphones, but they have high levels of concern about being able to secure such…

Target launches same-day ship without a membership mandate

June 13, 2019

Target shoppers can now get same-day delivery on 65,000 items as long as the order is more than $9.99.