Modell's tapping Kronos mobile tech to enhance user experience

June 28, 2019

Modell's Sporting Goods is using Kronos Inc.'s Workforce /Dimensions cloud suite, a mobile solution, to enhance the employee experience as well as increase…

Pop-up stores, a direct engagement tool, gain interest

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A pop-up store can deliver improved sales, better product education, enhanced customer interaction and increased awareness of product benefits.

VR transforming brick-and-mortar CX but not how you'd expect

David Rich, CEO at InContext Solutions, writes that the key to successful virtual reality is delivering the experience before customers ever set foot in a…

Collective intelligence: How brands and retailers both win with data-sharing

Retailers and brands that engage in co-marketing campaigns with pooled customer data can boost customer satisfaction and success rates by creating more…

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FriendShip drives loyalty, in-store visits with Paytronix digital CX platform

June 27, 2019

FriendShip has increased in-store visits by 5% and has seen gas purchases jump 18% it said, due to targeted pump-to-store marketing created by Paytronix as…

Amazon taps Rite Aid for counter-based product delivery

June 27, 2019

Amazon is partnering with Rite Aid in a product delivery service and plans to expand to thousands of locations across the U.S.

Survey: Most Gen Z shoppers using Buy Online Pickup In Store

June 26, 2019

Package Conceirge, a provider of automated locker solutions, has released findings about the shopping behaviors of adults aged 18-25 years old. Among the…

Converge Retail updates kinetic retail display platform

June 26, 2019

Converge Retail has introduced its latest kinetic retail display platform designed to disrupt traditional retail by breaking down barriers most commonly…

Breaking free from the spell of "Amazon-azement"

Mark Bunney, director of go-to-market strategy, Ingenico Group, shares insight on why retailers need to think about themselves as individuals and make the…

Best Buy now Apple expert, repair partner

June 26, 2019

Best Buy stores nationwide are now offering Apple authorized services via the Best Buy Geek Squad.

A great time to be a consumer, say retail leaders

June 26, 2019

Today's shoppers are not only "nuanced in their expectations," but are in the driver's seat of the retail transacation, according to industry leaders that…

How customer intelligence is revolutionizing the retail industry

Joseph Brady, senior director of digital marketing for Reliant Funding, maps out reasons why retailers must embrace customer intelligence.

Citi, Mastercard to roll out real-time rewards redemption for shopping, dining

June 25, 2019

Citigroup Inc. announced a new rewards feature with Mastercard to allow Citi ThankYou cardmembers to get real-time alerts and redeem their points on a variety…

Report: Brands not understanding shopper needs

June 25, 2019

There's still a big disconnect between shoppers' needs and what brands understand when it comes to those needs and providing a friction-free buying experience.

California retail center will boast innovative parking experience

June 25, 2019

Shoppers at the Long Beach 2nd & PCH development, in California, will find parking a bit easier in the fall thanks to EnSight Technology's intelligent…

10 tips for using messaging apps in customer care

Julien Rio, head of marketing at Dimelo, a RingCentral company, shares insight on why messaging apps can be hugely advantageous for digital customer engagement…

Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Best Buy puts exercise equipment on its shelves

June 24, 2019

Electronics retailer, Best Buy, is now selling exercise bikes, rowing machines and treadmills.

Walmart launches yet another delivery offering

June 24, 2019

Walmart Inc. is piloting "Delivery Unlimited," a grocery subscription service consumers can sign up for monthly ($12.95) or on a yearly ($98) basis.

Creating an experience beyond shopping

Roger Bannister, business development director at Timico, explains why retailers and brands, whether physical or online, must create an experience that goes…