Walmart.com expands shipping, simplifies item return

November 7, 2018

Walmart's e-commerce site now boasts more third-party products available via two-day shipping (on orders over $35), while the brand is launching the ability to…

Emerging tech, bad customer service, omnichannel top reads in October

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers were interested in a wide variety of CX issues in October, from why the store is still a winning strategy to embracing…

The key to holiday success? Inventory flexibility

Eric Lamphier, senior director of product management, Manhattan Associates, maps out why preparing for the tremendous spike in demand, that comes with the…

Banks banking on Garmin contactless pay feature

November 6, 2018

Several top European banks, including KBC Bank and Insurance in Belgium, Rabobank and ABN Amro in the Netherlands and BNL Gruppo BNP in Italy, will begin…

Target debuts holiday deals early, mobile checkout

November 6, 2018

Target has kicked off its Black Friday sales, offering select deals nearly one month early.

7-Eleven pilots mobile payment app

November 5, 2018

Convenience store giant 7-Eleven is testing a mobile app called Scan & Pay that allows customers to skip the line and pay for purchases with the 7-Eleven…

Why retail success requires boosting operational efficiency

Nick East, Zynstra CEO, explains why retailers can no longer afford to have in-store IT systems be a drag on customer experience, especially when there are…

Grocer preps pilot for robotic e-commerce fulfillment

November 5, 2018

Albertsons, one of the largest grocery chains in the U.S., is partnering with Takeoff Technologies to test an AI-based microfulfillment technology that will…

Walmart BYOD helping associates work smarter

November 5, 2018

Walmart is deploying a mobile device associate initiative aimed at helping team members work smarter using their own smartphones.

Europe's new privacy rules may have a silver lining: Improving customer experiences

Seeta Hariharan, general manager and group head, TCS Digital Software & Solutions Group, explains why retailers would be wise to view the new privacy…

Blind group claims Walmart self-checkout kiosks violate ADA rules

November 2, 2018

The National Federation of the Blind and three Maryland residents are suing Walmart claiming the company's self-checkouts violate the Americans with…

Click and collect still emerging in retail segment

November 2, 2018

Just 37.6 percent of retailers are offering click and collect capability to consumers, according to OrderDynamics' research report, Omni-2000 Research: Global.

Emotion in customer care: Just how important is it?

Julien Rio, head of marketing at Dimelo, explains why retailers need to solve problems from the lower levels of the hierarchy of needs when it comes to…

Customer identification remains a challenge for retailers, reveals survey

November 1, 2018

Just 23 percent of brick-and-mortar retailers are able to identify a customer prior to checkout, compared to 60 percent of online retailers and the inability…

4 rules for getting consumers to opt-in to SMS marketing campaigns

Dan Slavin, CEO, CodeBroker explains how SMS marketing represents a real opportunity for marketers.

GameStop taps Right Media Solutions to upgrade digital signage

October 30, 2018

GameStop Corp. has selected Right Media Solutions to upgrade its digital video network to more than 3,800 locations. The network will be powered by Commercial…

The customer experience is broken: Lifecycle marketing is the fix

Augie MacCurrach, CEO, Customer Portfolios, offers insight on what leads to a broken customer experience and tips and advice on how to fix it.

Monetate, Bazaarvoice partner on customer engagement strategy

October 30, 2018

Monetate and Bazaarvoice are partnering to offer retailers a more effective customer engagement solution.

Operating in a customer-driven economy

Andy Tow, managing director, Retail Marketing Group, offers insight on why the race is on for brands to elevate themselves by offering personalised experiences.

Consumers: Brands must respond to online reviews

October 29, 2018

A good majority, 65 percent, of consumers believe brands and retailers should respond to online reviews and 80 percent believe the response should be…