Customer service ranks big with millennials, reveals survey

November 16, 2018

Strong human connection is a key customer service experience element for consumers, according to a Uject survey conducted in partnership with Branded Research.

Easy product returns lead to deeper customer loyalty

November 16, 2018

When returning an online purchase consumers expect transparent return policies and proactive communication, according to a Narvar report.

The good, the bad and the ugly: An outlook on retail in 2019

Puja Kartan, strategy director, Isobar US, offers up unique insight on how top U.S. retailers are faring when it comes to digital innovation and what those not…

Retail customers love human support contact

November 15, 2018

When it comes to getting an issue or problem solved with a retail purchase more than half of consumers prefer speaking with a live customer service agent on…

Sift Science debuts reporting suite for its platform.

November 14, 2018

Sift Science's Digital Trust platform now boasts a reporting suite providing real-time analytics and reporting aimed at boosting fraud operations.

Why embracing new technology is a good thing for traditional retailers

Andy Tow, managing director, Retail Marketing Group, explains that as shoppers have more choice than ever, traditional retail has a prominent role to play abd…

Holiday shopping on rise as is customer expectation

November 14, 2018

Consumers will be shopping and spending more this holiday season, but they're also be expecting greater service and a more rewarding customer experience.

Retailers Losing Billions in Revenue Due to Long Lines

According to a new study released last week, 86% of U.S. consumers have left a store due to long lines in the last 12 months. With customers leaving empty…

How strategic warehouse multichannel fulfillment can boost customer experience

Don White, vice president of enterprise solutions at Snapfulfil North America, explains that while multichannel presents new challenges for warehouses used to…

3 ways to improve retail customer loyalty during a code freeze

Lindsay Bloom, senior marketing manager, SessionM, explains how retailers can avoid problems during a code freeze in the busiest shopping time of year.

Reining in customers with a little delight

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares a childhood experience that reflects on how to effectively rein in customers and why the retail customer experience should be a partnership…

Target makes shipping boxes a bit more festive

November 12, 2018

Target is clearly heavy into the holiday spirit this retail shopping season as it’s redesigned its shipping boxes into what it calls "too cute to toss."

Fraugster raises $14M for expansion strategy

November 12, 2018

Fraugster, a software start-up that taps AI to prevent fraud for e-commerce retailers, now has $14 million in Series B funding for expanding into new markets…

Don't wreck the halls: Tips for staying true to brand values in curating seasonal playlists

Danny Turner, global senior vice president, creative programming at Mood Media, offers up insight and tips on how music in the retail customer experience…

How mixed reality can help the brick-and-mortar keep up with Amazon

Mark Hardy, CEO of InContext, explains how a mixed reality strategy can help retailers boost shopper engagement and optimize the customer experience.

Shopgate joins Magento partner program

November 9, 2018

Mobile commerce platform Shopgate Inc. is a select partner under the Magento Technology Partner Program, allowing Magento merchants to expand mobile and…

4 tips for a successful holiday mobile app strategy

Casey Gannon, vice president of marketing at Shopgate, explains that as online shopping gets bigger than ever it's necessary for retailers to have a mobile…

Kroger testing driverless delivery

November 8, 2018

Supermarket chain, Kroger is piloting automated grocery delivery at a Fry's Food and Drug Store in Scottsdale, Arizona.

Instacart expands mobile app grocery pickup, delivery

November 7, 2018

Instacart is expanding its mobile app Instacart Pickup grocery pickup and delivery service to retailers nationwide, according to a company release.

Target marks a milestone with new store

November 7, 2018

Target's first store in Vermont marks a milestone in the retailer's history as it now serves all 50 states.