Retailers embracing AI to transform supply chain, reveals study

September 24, 2018

Retailers believe AI technology can help overcome supply chain management challenges, such as disconnected systems and poor demand forecasting.

Transforming video content analytics into retail business intelligence

Stephanie Weagle, CMO, BriefCam, explains why the use of retail video analytics plays into understanding consumer behavior. Consumer attitudes, preferences and…

Amazon expands Whole Foods Market delivery once again

September 21, 2018

Amazon Prime members in Charlotte, Las Vegas, Memphis, New Orleans, Phoenix, Raleigh, Seattle, Tucson, Nashville and Oklahoma City now can tap the Whole Foods…

How digital queuing can save brick-and-mortar retailers

Alex Bäcker, CEO, Qless, says retail success isn't about trying to out-Amazon Amazon, but providing what Amazon and its peers cannot — face-to-face customer…

Cashierless store dealing with a few glitches

September 20, 2018

A cashierless store in San Francisco is working out a few glitches as it strives to best Amazon's Amazon Go.

Providing timely service is essential to developing customer loyalty

John Larson, senior partner at John Larson & Company and co-author of Capturing Loyalty, explains why it's essential for retail employees to be readily…

4 ways retailers can boost brand reputation, build loyalty

Sandra Gudat, president and CEO of Customer Communications Group, Inc., offers up four steps for bolstering your brand's reputation, while simultaneously…

ANC launches digital media network at the Howard Hughes Pier 17

September 18, 2018

ANC recently installed a digital media network at The Howard Hughes Corp's Pier 17 retail location in Lower Manhattan. The network includes more than 2,00…

Is your store red-carpet ready? The role of in-store technology for brand uptime

Paul Milner, marketing director at Displaydata, explains why retailers need to use technology to create an engaging and impressive in-store experience that…

Mobile payments for cannabis dispensaries in the works

September 17, 2018

Virtual Crypto Technologies Inc. has announced plans to develop a cryptocurrency payment product for cannabis dispensaries. The company intends to offer this…

CBW Bank talks digital banking and the customer experience

by Will Hernandez — Editor, NetWorld Media Group

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…

Robotic dispenser lets customers buy cannabis

September 17, 2018

Greenbox Robotics, a Marina del Rey company founded in June 2017, wants to bring automation to the cannabis market by using a self-serve kiosk to dispense…

Brick-and-mortar retail isn't dead, it's just evolving

Vladimir Edelman, CEO and co-founder of HEROFi, lists out what physical retailers can learn from Amazon's success story.

First Hawaiian Bank debuts Alexa voice banking

September 14, 2018

Fiserv has helped First Hawaiian Bank develop a skill for Amazon Alexa. 

The consumer movement taking place in the retail industry

Adrien Nussenbaum, U.S. CEO and co-founder, Mirakl, shares insight on why retailers should be exploring strategies to develop a share of both the on-demand and…

7-Eleven launches Apple Pay, Google Pay mobile payment options

September 12, 2018

You can now buy 7-Eleven pizza, coffee, slurpees or anything else off the retail convenience store's shelves using Apple Pay and Google Pay.

How microservices play a role in delivering digital commerce innovation

Arish Ali, CEO and co-founder of Skava, explains why retail IT and tech innovators are turning to microservices to work around the pains of legacy commerce…

NYC may be getting its own Amazon Go store

September 12, 2018

Amazon is reportedly eyeing New York City as the next location for its cashierless Amazon Go retail store.

Survey: Personalization, seamless shopping is more critical than ever

September 12, 2018

Seamless, ubiquitous shopping is viewed by nearly every retail leader (94 percent) as a transformative strategy and change moment for the retail industry.

Kagan: Retailers going back to basics for growth

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan, industry analyst, explains how retail management now has a newer and younger mindset and they are rapidly taking the industry in new directions.