Amazon Go store now open to the public

January 22, 2018

Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle…

Clock is ticking for retailers still offering slow checkout experiences

Michael Jaszczyk, CEO at GK Software USA, explains that there is a silver lining for savvy retailers who have made the substantial investment in enterprisewide…

Why Levi's isn't acting its age when it comes to retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.

Surviving the retail revolution: 2018 will be a wild ride

Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the…

Walmart chief: Retail is about change, customer experience a team sport

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…

Banks now testing Visa biometric EMV card

January 18, 2018

Visa has initiated pilots with Mountain America Credit Union and Bank of Cyprus of a new EMV dual-interface payment card, making these the first commercial…

Why a one-size-fits-all retailer playlist isn't a good strategy

Danny Turner, global senior vice president of creative programming at Mood Media, offers up insight on how to make that playlist work well and the pitfalls…

Arizona hospital prescribes self-serve kiosk for prescriptions

January 18, 2018

A self-serve kiosk at Bayless Integrated Healthcare's Dobson Ranch in Mesa, Arizona, enables patients to receive prescriptions and over-the-counter medications…

Frictionless online payment remains elusive for retailers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail…

Electronic parking kiosks in Pennsylvania draw complaints

January 17, 2018

The new electronic parking kiosks in New Hope, Pennsylvania are drawing complaints from businesses who say customers are confused about how to use them…

4 ways retailers can get a head start on the next holiday season

Michael Lazzaro, vice president of Clover Growth, First Data, offers up tips for small retailers to get a jump on next year's holiday season. It's not too…

How to drive customer engagement and thwart potential thieves

Brick and mortar retailers are engaging customers by offering greater hands-on interaction with products in-store but such greater customer interaction brings…

Aldi reaches out to vegan, vegetarian consumers

January 16, 2018

Aldi, a German-based grocery chain, is aiming to offer up a line of vegan and vegetarian items in U.S. stores under the brand name of Earth Grown, according to…

'Grocery on wheels' may be supermarket delivery game changer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the…

Theatro, Curbside partner on click and collect customer experience

January 15, 2018

Theatro is partnering with Curbside in a quest to improve the 'click and collect' customer experience when it comes to in-store pickup of online orders in the…

Everywhere and nowhere: Online retailers lagging behind on contactability

Chris Robinson, CEO at Yonder Digital Group, offers up insight on new research that reveals online-only retailers still have a way to go when it comes to…

Brick and mortar retail getting a second chance

Rob Zomok, president, global operations at Inmar, believes there's a very bright spot along the retail horizon and its location will be a surprise to many: the…

Pepper the robot now an airport restaurant greeter

January 11, 2018

Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press…

What's in store for CX? Integrating insight for a 360-degree view of the customer

Phil Durand, director of customer experience management at Confirmit, explains why retailers can't rest on their laurels and have the customer's experience…

The changing world of retail: 4 ways to defend against Amazon

Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.