Pepper robot boasts record sales, may be the retail assistant of the future

June 21, 2015

Retail assistant of the future flies off sales shelves

Amazon revamps rating process to make reviews more valuable

June 21, 2015

The world’s biggest etailer hopes to make product reviews more valuable, and more trustworthy, for consumers by revamping and re-weighing actual reviews.

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the…

'Living Services' promises to radically change retailer-consumer interaction

June 19, 2015

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…

Boosting sales on hot summer days requires cool customer engagement approaches

As school days wind down, and beach trips and vacations ramp up, enticing consumers into stores gets a bit more challenging, especially once the shopping mania…

New easy-order kits for category-specific product now available for FFR's Power Zone® Sure-Set™ self-facing system

New easy-order kits for popular product categories are now available for the Power Zone® Sure-Set™ Self-facing System by FFR Merchandising.

Walmart’s new strategy isn’t really new but it's banking on super powers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Every retailer is focused on improving the customer experience. Even the world’s biggest retailer — Walmart — is embarking on a huge journey and banking on its…

Is your chief customer officer part of your c-suite?

In many companies, there is now a seat at the boardroom table for the chief customer officer. Shep Hyken explains why this role is so important.

Interactive customer experience technology has to be natural

Technology should be used in way that's natural for consumers to interact with, and enhance the brand story, rather than be the story itself, says Ben Putland…

Ensure recipe consistency and quality with new rotating ingredient scale

Guarantee precise ingredient measurement to ensure recipe consistency and quality with the new Rotating Ingredient Scale from FFR Merchandising.

Interactive customer experience technology has to make sense

Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of…

Using mobile to create a personalized guest experience

Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.

Self-service: Why millennials, Gen Z expect it

by Laura Miller — Director of Marketing, Kioware

Retailers must give young consumers self-service options when it comes to shopping.

Why retailers should embrace 'omichannel' ATMs

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

It might be hard to conclude that omnichannel support will be the salvation of big box retailers as they fend off the likes of Amazon, but the need for ATMs to…

Virginia greeting card kiosks provide customized cards

June 1, 2015

People in Virginia can create their own personalized greeting cards via kiosks developed by startup Card Isle.

What is experiential purchasing?

May 29, 2015

There are numerous definitions of experiential purchasing, according to The NPD Group's recent report Experiential Purchasing and the New Retail.

The missing piece: Visual engagement technology

May 29, 2015

Nearly three-quarters of customer service professionals lack the tools they need to deliver an optimal customer experience, according to a recent study.

Bricks and orders: re-inventing the store

Blogger Bryan Pearson discusses how Birchbox, Amazon, Rent the Runway are re-inventing the store.

Austin hired to be CBX's thought leader in experiential retail

May 28, 2015

Andy Austin, the thought leader who directed the customer experience at AT&T’s high-touch retail stores nationwide, will head CBX’s Experience Technology Group.

Study: Consumers still prefer bricks to bytes

by Josh Fischer — Editor, NetWorld

TimeTrade recently published The State of Retail, a report designed to ascertain the current perceptions and behaviors that drive retail shopping.