Mobile payments app for restaurant goers seeks to cut wait time and feed the hungry

April 20, 2015

Full Society launches IndieGoGo campaign to finalize app development designed to allow users to donate when paying for a restaurant bill.

Neiman Marcus unveils new Snap. Find. Shop. app

April 20, 2015

New app will allow customers to interface with all of the retailer's inventory using images the user takes of in-store items.

Levi Strauss and Lululemon detail RFID expansions

April 20, 2015

Both companies are fully migrating to the technology for their garments in stores.

Radius Networks and R2-D2 Builders Club launch beacon-powered interactive experiences

April 17, 2015

At this year's Star Wars Celebration event, visitors will be able to find the droids they are looking for and participate in special Jawa Scavenger Hunts using…

Customer loyalty membership programs on the rise, study says

April 17, 2015

Despite their growth and popularity, loyalty programs don't automatically pay off for businesses, however.

Under Armour boosts customer experience with digital signage in new Chicago store

by Christopher Hall — w, t

Athletic apparel and gear retailer Under Armour recently opened the doors of its newest specialty retail location on Chicago's Magnificent Mile – and the new…

New online Boutique gives Breitling more agility with tailored platform

April 16, 2015

The new online Boutique will provide a secure online shopping resource for those looking to purchase a Breitling, so customers can be assured they are…

RichRelevance extends partner ecosystem to support omnichannel personalization

April 16, 2015

RichRelevance aligns with service and technology providers, including Accenture, Cognizant, Demandware, hybris and Oracle, to deliver a continuum of…

The future of customer service is now

by Shep Hyken — CAO, Shepard Presentations

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will…

Vend Ecommerce aims to make it easier for brick-and-mortar retailers to sell online

April 15, 2015

Vend intros Ecommerce solution for multistore retailers to sell in-store, online and on-the-go.

Home goods retailer blends art and e-commerce with dynamic imaging

April 15, 2015

Shibumi Home launches an interactive e-commerce presence on Shopify where shoppers create custom products with instant, photo-realistic visualization.

KFC franchisee using video intel solution to reward employees, improve customer experience

April 15, 2015

Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.

Army and Air Force Exchange Service looking to improve checkout performance

April 14, 2015

NCR RealPOS 72XRT to be installed at 6,000 Exchange locations worldwide and supported by NCR Services.

BJ's Restaurants exec discusses benefits of chain's mobile app

Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.

mPOS 101

What merchants need to know about mobile point-of-sale technology.

Clarks steps into digital experiences across the UK and Ireland

April 10, 2015

Clarks, the iconic British shoe manufacturer and retailer, has selected Moki Total Control to deliver contextual and relevant digital signage experiences via…

The ultimate retail disruptors: Shoppers are the new POS

by Chris Petersen — Owner, IMS

Why do retail stores still have "cash registers"?

How retailers can win by making things easier

by Pat Bakey — General Manager Consumer Industries, SAP

The world is becoming more complicated, and technology is to blame. Here's a look at how technology can make things simpler again.

How SeaWorld's mobile app enhances the guest experience

Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.

Returns are key for retaining UK customers, according to new research

April 7, 2015

More than 83 percent of consumers would stay loyal to a retailer with an easier returns delivery service, but majority expect a free service and more…