Swirl intros ad exchange for mobile marketing

October 27, 2014

Company's product enables leading retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they…

Retailers falling short of consumers' omnichannel expectations

October 13, 2014

A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.

The real secrets to creating a memorable customer experience

by Kristen Gramigna — Chief Marketing Officer, BluePay

Research points to a strong return on investment for creating positive and memorable customer experiences.

New platform lets fashion mavens shop straight from the runway

August 19, 2014

Shoppers can now reserve new looks straight off the fashion runway with an assist from pre-order platform Luevo.

ShopSavvy gives consumers expanded retailer tracking

August 19, 2014

Company updated mobile app to give consumers the ability to track sales from their favorite brands and merchants.

CONNECT Summit to delve into the evolving impact of mobile

Nikki Baird, Jack Philbin among the keynote speakers for the inaugural executive event.

Kimpton Karma brings big data full-circle

by Bryan Pearson — President, LoyaltyOne

The boutique hotel chain, long known for delivering personalized experiences, has reincarnated its loyalty program, InTouch, to one that better reflects the…

Digital Screenmedia Association hosting omnichannel digital consumer engagement symposium

June 30, 2014

The Digital Screenmedia Association will host its next DSA Symposium — featuring executives from PepsiCo-Frito Lay, Dave & Buster's, Top Golf and…

How Retailers Win with Analytics

Technology has made it easy for retailers to gather an abundance of data about their operations, but knowing how to make sense of that data isn't always so…

How Automated Retail Can Increase Profits and Improve the Customer Experience

Traditional retailers are facing challenges from a hose of new channels, and it's critical for them to adapt to survive.

USAA, Amazon.com top annual customer service ratings by Temkin Group

May 21, 2014

Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates 233 companies…

How data design can take the pain out of purchases

by Bryan Pearson — President, LoyaltyOne

Owning new things is supposed to give us pleasure, but the process of acquiring them can come with pressure.

Five steps for staging a successful pop-up shop

Many pop-up shops are thrown together at the last minute, and often, it shows.

Samsung installing 'Entertainment Experience areas' in 500 Best Buy stores

May 16, 2014

Samsung recently announced a new retail initiative at select Best Buy stores, aimed at working with the electronics retailer's goal of providing customers…

Home Depot announces hurricane preparedness clinics

May 15, 2014

The Home Depot has announced its second annual Hurricane Preparedness Workshops, a single-day effort to prepare residents in storm prone regions for the…

Ten questions every retailer must ask in order to survive

by Chris Petersen — Owner, IMS

It's not what you know ... it's what you don't know that could be hurting your business.

Why big data is big news for retailers

by Clare Evans

Unlike ever before, brands can build up a truly accurate picture of their individual customers, as well as overall demographics.

CXPA announces Customer Experience Innovation award winners

May 14, 2014

The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field…

IBM unveils portfolio of cloud-based engagement tools

May 13, 2014

IBM today announced "IBM ExperienceOne," a new integrated portfolio of cloud-based and on premise offerings that it says will help clients quickly deliver…

Verizon expands customer experience program

May 9, 2014

Medallia, a provider of customer experience management (CEM) solutions, announced it has signed an agreement with Verizon Communications to unify customer…