The one word you need to know when it comes to holiday returns

by Micah Solomon — president, four aces inc

What’s the right way to handle holiday returns? Cheerfully.

Retail Roundtable: Amazon and USPS Sunday shipping

by James Bickers — Editor, Networld Alliance

Our experts weigh in on possible ramifications of this very big retail partnership.

For beloved brands like Ikea and Amazon, simplicity is in the details

by Bryan Pearson — President, LoyaltyOne

You might not think umlauts, Big Macs and best sellers have a lot in common, but when it comes to brand perception they do. The commonality is simplicity, and…

A retailer's Thanksgiving prayer

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

With Black Friday grabbing more headlines than the Thanksgiving holiday itself, I thought it would be worthwhile examining what a retailer's prayer would…

Three tips to improve local retail customer experiences during the holidays

by Gary Edwards — Chief Customer Officer, Emathica

It's that time of year again. The holiday retail shopping season is upon us and scores of consumers are headed to your brick-and-mortar stores in search of…

Walmart worker and OUR Walmart member responds to CEO resignation

November 25, 2013

Walmart CEO Mike Duke announced today that he would be stepping down on January 31. The company immediately announced that Doug McMillon, currently the head of…

'Tis the season for digital signage at Saks Fifth Avenue

by Christopher Hall — w, t

Digital signage is playing a leading role in this year's Saks Fifth Avenue holiday display in New York City.

Cabela's to continue first-in-line Black Friday promo

November 25, 2013

Cabela's Incorporated announced it will present gifts to the first 600 shoppers in line at each of its U.S. retail locations Friday, Nov. 29.

Why customer loyalty isn't a 10-step process

Many have tried, but you can't develop a simple 10-step list for building loyalty. 

Focus! But on what?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Many of the most successful people I know attribute a great deal of their success to their ability to focus their time, effort and energy. The question is, how…

CXM company Sitecore acquires e-commerce vendor commerceserver.net

November 20, 2013

Sitecore, a provider of customer experience management software, announced that it has acquired commerceserver.net. According to the companies, the acquisition…

RSR releases omni-channel self-assessment tool for retailers

November 20, 2013

Retail Systems Research has announced the launch of the RSR Omni-channel Maturity Survey, an online self-assessment tool that helps retailers determine where…

Ebay: The other e-commerce giant that is reinventing retail

by Chris Petersen — Owner, IMS

Why do today's most innovative retailers seem to start with a vowel?

Westfield, eBay partner to launch digital storefronts in San Francisco

November 20, 2013

Westfield Labs, an entity of the Westfield Group, has unveiled its first partnership pilot with eBay, which it says unites the power of mobile and online…

E-commerce platform for SMB adds mobile capabilities

November 19, 2013

Volusion, a provider of e-commerce software and services for small to medium-sized businesses, has released an assortment of features to help its merchants…

Building an “Insurance Store in a Box” Solution

From an innocuous request-for-info email 2 years ago, Meridian and Direct General Auto Insurance commenced on the path of a self-service solution that would…

Acosta Mosaic Group introduces Shopper Solutions agency

November 19, 2013

Acosta Mosaic Group has announced the launch of its retail design agency Shopper Solutions. The newly formed agency is a combination of AMG's retailer-facing…

The window to win or lose brand loyalty? 76 seconds.

November 19, 2013

LivePerson, a provider of digital engagement solutions, has announced the results of its second annual "Connecting with Customers" research, a comprehensive…

Meridian Provides Convenient, Secure, User-Friendly Sales Locker Solution.

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The next step in self-service solutions is a convenient, secure, user-friendly purchase pickup station for buyers (both online and in-store).  Meridian calls…

How to survive your first holiday season as a retail manager

by Bob Phibbs — CEO, The Retail Doctor

When I was in college, I worked nights and weekends in a department store. I was there for the the guys shopping on Christmas Eve and for the after-holiday…