New survey reveals consumer holiday shopping habits

November 18, 2013

A new survey published by Alliance Data Retail Services shows that consumers are being more cautious with their shopping this holiday season, taking longer to…

Mobile POS boosts sales 318 percent at specialty retailer Alex and Ani

November 18, 2013

Launched in 2004, retailer Alex and Ani has enjoyed tremendous growth over the past few years, and as a result, the traffic in its stores was increasing…

Five steps toward developing 'programmable retail'

Retail strategist discusses how to bring certain characteristics of the e-commerce world to the brick-and-mortar store.

Symphony EYC unveils loyalty campaign management platform

November 18, 2013

Retail solution provider Symphony EYC has announced the availability of Symphony EYC Engage, a next-generation targeting analytics and loyalty campaign…

DigitalPersona introduces customer and employee biometric authentication system

November 18, 2013

DigitalPersona Inc. announced a new biometrics-based solution that allows security-minded enterprises to authenticate customers and employees in real time…

World's largest online bike store adds 360-degree imagery

November 13, 2013

Chain Reaction Cycles has partnered with SpinMe to boost its online sales with interactive imagery as its customer base diversifies to include a broader…

Report: Only 16% of mobile retail sites load quickly enough

November 13, 2013

Consultancy The Search Agents has released the results of its study of the mobile sites of the top 100 U.S. multichannel retailers, scoring each of them on…

Smartphones are transforming retail, not with technology, but with messy humanity

A profound transformation in retail is now underway. But it's not what you think.

Venezuela military seizes big-box retail store, lowers prices

November 11, 2013

Violent rhetoric and imagery can be common in marketing, what with retailers slashing prices at a pace that would make Jason Voorhees say "Hey, whoa, let's not…

Transforming your customers' necessary errands into something they want to do

by Micah Solomon — president, four aces inc

In anticipation of a recent overseas retail banking event where I was keynote speaker, I had the pleasure of interviewing Umpqua Bank Regional VP Michele…

Webinar: The Connected Store - Integrating the customer experience with technology

New technology has given retailers the ability to connect people with specific information to build value for both the seller and the buyer. This new level of…

Selling what's in stock. Or not.

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

A salesperson recently asked me if selling only what's in stock is good service. When I asked for details, she elaborated.

Retail Orphan Initiative celebrates 5-year anniversary

November 5, 2013

The Retail Orphan Initiative has announced that it is celebrating its fifth anniversary. Inspired by the late Paul Singer, former SVP and CIO for SuperValu and…

Market share, pricing and profitability 'strategies'

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A September 11, 2013 Reuters article, "iPhone 5c: Apple picks profit over market share yet again," provides an opportunity to make a distinction between market…

Online retailer could benefit from some 'inside-the-box' thinking

One shopper presents a virtual case study on how not to deliver good customer service.

First 'Obamacare retail store' opens

November 4, 2013

Its actual name is Access Health CT, but shoppers in New Britain, Conn., are calling it something else: An "Obamacare retail store."

What AT&T's redesign can teach you about your stores

Especially for electronics and technology retailers, the human touch is becoming more important than ever.

New York's SuperPier slowly coming into focus

October 31, 2013

The website The Business of Fashion writes today about SuperPier, an experimental retail and event location planned to open in New York's Westside in 2015.

J. Jill tests new store design in four markets

October 31, 2013

Today, specialty retailer J.Jill unveiled a redesigned store concept in four markets across the United States. The store design is a pure expression of…

Survey: 85% of consumers return to a retailer when notified of a discount

October 31, 2013

Nearly 90 percent of Americans repeatedly buy products retailers have on promotion, according to a new survey conducted by Synqera, a global technology startup…