Customer Experience News & Media
Redefining customer experience in retail
Achieving consistently good CX requires a clear understanding of how consumers are influenced and how they prefer to engage with brands and retailers.
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5 shopper experience essentials for Black Friday
by Peter Messana — CEO, Searchspring
Here is a checklist of five shopper experience essentials retailers need to win Black Friday.
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Jewelry brand debuts AR, VR immersive experience
October 25, 2022
Tanishq, a leading Indian jewelry brand, has partnered with Inventech, a Laqshya Media Group company, to roll out an experiential holiday marketing campaign…
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Retail tech not meeting shopper expectations
October 24, 2022
Consumers want self-checkout, store mapping and mobile apps, but not every retailer is delivering on consumer expectations.
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Optimizing retail customer experience and remaining competitive
by Brad Hawkins — SVP Products & Solutions, ServicePower
The retail industry thrives on positive customer interactions and feedback, so when reviewing how organizations can remain competitive it's vital to develop…
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PwC leader: Why retailers must balance digital-driven experiences with human-led interaction
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.
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Walmart offers online shoppers an in-store fitting room
October 17, 2022
Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.
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Many retailers don’t have data to boost customer experience
October 14, 2022
More than half of retailers, 60%, aren't collecting enough data to boost the customer experience, with just 12% having an equal amount of solicited and…
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How composable commerce lets retailers innovate
by Barbara Rybka — Chief Customer Officer, Commerce Layer.
Composable commerce is a modular development approach to e-commerce that involves bringing together best-in-class services to power customized front-end user…
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Hudson taps Decanted for Dallas airport wine bar
October 11, 2022
Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…
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4 strategies for using data, AI to personalize customer experience
by Brian Lannan — Vice President, Retail Experience, Avtex
Here are winning data and AI strategies for a modern retail environment that caters to the one-to-one customer experience.
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Target taps Prat Vemana as chief digital, product leader
October 10, 2022
Prat Vemana has been named EVP, chief digital and product officer at Target and begins the role as of Oct. 3.
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Implementing self-service kiosks: Current trends and predictions for what’s next.
The role of in-person, face-to-face shopping and dining interactions has drastically changed. Register for the live webinar to find out what's next.
Presented by KioskMarketplace.com, RetailCustomerExperience.com
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Appliance retailer launches 7th experience center
October 6, 2022
Howard's, a Southern California appliance retailer, has opened its latest Experience Center.
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3 experts share predictions for 2022 holiday retail sales season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.
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Amazon check-out free tech powers store experience at Dallas airport
September 28, 2022
Amazon's Just Walk Out technology, a checkout-free experience, is up and running at a concessions store at the Dallas Fort Worth International Airport.
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Walmart launches immersive experiences
September 27, 2022
Walmart is launching two immersive experiences in the metaverse platform Roblox.
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PepsiCo Foodservice exec talks unattended retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Research confirming the consumer's preference for self-service convinced PepsiCo Foodservice to develop a solution enabled by AI and computer vision tech for…
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Walmart launches return pickup service
September 26, 2022
Walmart is offering its subscribers a new return option — a free pickup service that becomes available in October.
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Walmart not hiring big for holiday season
September 23, 2022
Walmart will hire on about 40,000 seasonal employees this year, compared to 150,000 it hired for last year's big retail sales time.
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