Orlando Terminal C debuts interactive experience

January 13, 2023

In partnership with Gentilhomme, the primary contractor, along with RealMotion and Smart Monkeys Inc., Orlando airport's Terminal C has unveiled a 360-degree…

Fashion marketplace taps Revo Video for shoppable video feature

January 13, 2023

Dora Maar, a luxury fashion marketplace, is partnering with Revo Video to provide a digital shopping experience for those perusing Kate McGuire's latest…

How data plays into crafting the personalized retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers want and expect a personalized experience. For retailers that means data analysis.

Putting the human at the center of digital experience

by Shridhar Iyengar Raman — Global Sales Head Digital Experience, Infosys

Retailers need to make digital experiences more human-centric by bringing people from the edges of the interaction right into its center.

Delta launches Wi-Fi as free service

January 9, 2023

Delta Air Lines is upping the customer flight experience by deploying free Wi-Fi to most of its fleet by early February. "It's going to be free, it's going…

DoorDash debuts package pickup service

January 6, 2023

DoorDash is launching a pick-up service after piloting the service in the spring of 2022.

Experts share top 5 e-commerce trends for 2023

by Mark Hook — VP of Brand & Comms, Brightpearl

Loyalty, inventory, sustainability challenges need attention this year.

UK retailer taps Emplifi for virtual live customer care

January 4, 2023

Currys plc, an electrical retailer in the U.K., is deploying the Emplifi Live Advisor to provide customers live customer care on demand.

5 things to remember when delivering great experiences

by Bobby Marhamat — CEO, Raydiant

Here are five elements that create a great retail customer experience.

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

Trends hitting grocers in 2023

December 23, 2022

Come 2023 grocery shoppers will pay more for delivery and the days of free delivery will end.

Piggly Wiggly teams with Focal Systems on AI, automation strategy

December 22, 2022

Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…

3 ways retailers can appeal to millennials this holiday season

by Marc Mezzacca — President, CouponFollow

It's time retailers gained a better understanding of the shopping habits of millennials.

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Top 5 trends impacting the 2022 holiday season

by Matthew Furneaux — Director of Location Intelligence, Loqate

The top five consumer trends impacting sales this holiday shopping season.

Chatbots proving frustrating to consumers

December 14, 2022

A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…

The Digital Transformation Checklist All Businesses Need

Although it’s hard to predict what customer trends will pop up in the years ahead, one preference that will only continue to grow: an increasing expectation…

Presented by Burroughs, Inc.

Principles of transformative experience design (Part 2)

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

In this second part of a two-part series, Lisa Powers, associate UX director at Capgemini, discusses the second set of principles of transformative experience…

Furniture retailer taps AR tech to drive customer interactions

December 9, 2022

Fatboy, a furniture retailer, is tapping CGTrader technology for a unique AR Lens for promoting products and branding as well as driving online customer…

Target revamps store format with community, sustainability in mind

December 8, 2022

Target is debuting larger-format stores that provide more space for same-day fulfillment services, a more open layout and localized elements.