A new age of retail: How retailers can define themselves by defining success

by Troy Townsend — CEO, Zitcha

A new age of retail media is about to dawn, and retailers who missed the wave in the cookie age have a chance to seize success and status for themselves. But…

Holiday shopping 2022: What retailers can expect from consumers grappling with inflation

The retail sector faces significant challenges and these factors will no doubt impact how consumers shop this holiday season, creating more uncertainty about…

10 principles of transformative experience design (Part 1)

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

In the first segment of a two-part series Lisa Powers, associate UX director at Capgemini Americas, discusses the first five, of 10, experience design…

LA mall vending machine offers free pet treats

December 5, 2022

Pet owners visiting the Westfield Century City Mall in Los Angeles between now and Dec. 24 can grab dog or cat treats for free by answering a few questions at…

Chat apps gaining favor with consumers

December 2, 2022

Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Pittsburgh airport testing autonomous delivery robots

December 2, 2022

Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.

Why retail leaders should plan a store visit before the holiday season

by Tony Gregg — Chief Executive, Anthony Gregg Partnership

A store visit can provide a boost to staff morale and uncover what works well on the retail store floor.

US mulls more regulations to help disabled use self-service kiosks

November 29, 2022

As self-service expands at a fast pace at retail, many machines do not sufficiently accommodate disabled persons, according to a report in The Wall Street…

3 tech tips to improve customer experience

by Kosta Popov — CEO, Cappasity

To stay ahead of e-commerce competition, retailers must provide a convenient and engaging shopping experience.

What retail hiring managers should ask when hiring for the holidays

by Barry Rosen — CEO, Interaction Associates

One of the most critical elements of retail customer experience is the direct interaction customers have with retail associates. That makes hiring a critical…

If conversational commerce isn't a priority retailers may be saying goodbye to customers

by Savinay Berry — EVP Product and Engineering, SHIFT Communications

Conversational commerce matters as customers expect to reach retailers when and how they want.

Implementing Self-Service Kiosks: What’s on the Horizon

The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.

Presented by KioskMarketplace.com

Optimizing personalized customer service to build loyalty beyond the holiday season

For retailers the holidays are the epitome of a love/hate relationship — the lines are long and customers can get impatient, but consumer spending is also at…

The retail CX playbook for surviving (and thriving) during the holidays

A guide for brands to implement automated contact center solutions to support seasonal agent workforces.

POS playing stronger role in consumer tipping

November 18, 2022

Nearly half of consumers, 45%, report tipping more due to business requests during the checkout process and over a half of U.S. consumers say they feel…

DSW taps Cobblers Direct on nationwide shoe repair services

November 14, 2022

DSW Designer Shoe Warehouse is teaming up with Cobblers Direct, the online spinoff of The Shoe Hospitals, to offer high quality shoe repair services in all…

Auto parts dealer taps Algolia platform to boost online experience

November 9, 2022

Mister Auto, an international auto parts e-commerce company, is deploying the Algolia API-First Platform, offering AI synonyms, search and A/B testing, to…

Amazon sweetens subscription offerings

November 8, 2022

Amazon is expanding its music and podcast universe to its Prime subscription members without requiring any additional cost.

How to enable more human interactions with customers

by Sarah Assous

Enabling human interactions with customers is about facilitating discovery experiences that feel human and empathetic, speaks your language, removes…