Customer Experience News & Media
Exploring the ‘invisible' future of customer experiences
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Brands must embrace the complexities of the digital landscape to enable ‘invisible’ customer experiences.
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Meijer debuts ‘food focus’ store format
September 20, 2022
Meijer, an American supercenter chain, is debuting a grocery store concept that promises to be simpler and more food-focused.
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Ways to improve cashierless experiences for today's shoppers
by Michael Jaszczyk — CTO, U.S. CEO, GK Software
With personalized offers, real-time access to information and post-purchase communication, cashierless stores can be sure to create an easy, fast experience…
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In-store shopping is back, consumers want free delivery
September 20, 2022
A hefty majority, eight in 10, of consumers are back to shopping in the store during the past 12 months and 52% cite it as their preference when it comes to…
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Hugo Boss deploys AR mirror for try-on experience
September 14, 2022
Hugo Boss is deploying the PictoFit Mirror, an augmented reality technology aimed at providing shoppers with the ability to virtually try on thousands of…
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Black Friday: Taking advantage of high consumer engagement for future wins
by Michael D. Fisher — CEO, 3radical
Black Friday presents a critical opportunity for brands and retailers to expand their customer base. A key to success is turning Black Friday shoppers into…
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Online eyewear retailer deploys ‘fast frame’ for speedy delivery
September 12, 2022
Online eyewear retailer Zenni is deploying "Fast Frame," a speedy delivery service that puts glasses in customers' hands in 24 hours or less.
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Coca-Cola engages with consumers via a guessing game
September 9, 2022
In launching a series of limited-time-only beverages the Coca-Cola Co. is taking a unique approach to luring customers to taste test and try the products…
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Optimizing retail shopping experiences for safe, healthy holidays
It's crunch time for retailers preparing for the holidays and it's time to create the best shopping experience by keeping staff and customers safe and healthy.
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Dick’s Sporting Goods taps Metrical to personalize customer experience
September 6, 2022
Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…
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Effective customer onboarding sets stage for human connection, experience improvement
by Simon Fraser
By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.
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Amazon Just Walk Out tech plays starring role in NFL stadium store
September 6, 2022
Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…
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Hudson delivers frictionless shopping to Colorado airport
September 6, 2022
Hudson Group, a travel experience retail provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North…
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Hudson deploys automated retail to Birmingham airport
September 2, 2022
Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…
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THE SMART LOCKER: PAVING A NEW PATH FOR BUSINESS INTELLIGENCE
If the sight of a long checkout line is enough to make you pull a U-turn and head to a new restaurant or store, then you aren’t alone. So what is a smart…
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Turning retail shoppers into buyers via conversion rate optimization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…
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Al Meera taps Zippin for check-out free Middle East stores
August 30, 2022
The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…
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Automation costs, complexity hindering CX programs
August 30, 2022
The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…
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Starboard Luxury taps Virtuoso to create curated retail moments
August 26, 2022
Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…
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Retailers deploy NewStore mobile POS
August 26, 2022
The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…
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