Bed Bath & Beyond names first chief customer leader

November 8, 2021

Retailer Bed Bath & Beyond has announced its first-ever chief customer leader.

Prevent the Spread of COVID-19 in the Supply Chain

Even a moderate supply chain disruption can have a serious impact on a company’s future. An autonomous screening process can help minimize the risk.

Busy Beaver store pilots robot to boost CX, inventory management

November 5, 2021

The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…

Convenience, personalization, and digitization continue to define the in-store retail experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marmahat, Raydiant CEO, explains that as the lines between e-commerce and in-store retail continue to shrink ever-thinner brick-and-mortar must retain…

Ralph Lauren may launch in-store shirt dye experience

November 2, 2021

Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.

Retail leaders: Supply chain will spike prices, cause product shortage

November 1, 2021

Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Fight for the Future takes aim at Amazon palm scan tech

October 29, 2021

Fight for the Future, an organization dedicated to defending what it considers basic human rights in the digital age, has urged Red Rocks Amphitheater, its…

Why it's critical to enhance retail associate culture, training

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…

Chewy taps AR for immersive Halloween pet costume experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Pet lovers love to dress up their canine and feline best friends for Halloween and Chewy is not only making costume selection easier, it's engaging with…

A harmonious tale: Strengthening the retailer-CPG relationship

by Ryan Powell

Ryan Powell, SVP retail strategy and consulting at Insite AI, explains why the relationship between retailers and CPG brands goes beyond breaking silos of data…

PopCom to launch autonomous retail technology in Qatar telecom stores

October 25, 2021

PopCom, a vending solutions provider, will supply its autonomous retail technology to Qatar-based telecom giant Ooredoo for its retail stores, starting in…

Walmart, Amazon, Target tops with US consumers

October 22, 2021

When it comes to favorite retailers, U.S. consumers love Walmart, Amazon and Target, citing best prices, return policies and overall shopping experience.

Navigating a frictionless experience in the cookieless world

by Shirli Zelcer

Shirli Zelcer, head of data and analytics at Merkle, explains the impact of privacy regulations around data collection and the deprecation of the third-party…

A Cutting-edge POS System with Slim Edge Bezel- Clientron Unveils PT2700

If you are looking for a stylish POS system with high value and reasonable price, Clientron’s latest POS system-PT2700 will be the smart choice for you and…

Digital innovation in retail in the age of the experience economy

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, general manager, Americas at Appnovation, takes a look at the retail consumer's expectations when it comes to digital today and in the future.

Why the in-location experience matters more than ever

by Bobby Marhamat — CEO, Raydiant

Bobby , CEO of Raydiant, shares insight on why retailers need to remain inspired when it comes to the in-store experience.

ICXA professional network welcomes 139 B2C executives

by Morgan Petty — Executive Director, ICX Association

Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…

Successful experience strategy means knocking down silos, building the right team

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…

Consumers more mindful, view gifting as therapy this holiday season

October 12, 2021

The 2021 holiday season will be one of mindfulness, reflection, recuperation and a time to focus on mental health and self-care, according to a Sitecore report.