4 strategies to boost revenue by reimagining customer journeys

By strengthening the connection between physical and digital shopping, retailers can create more enjoyable customer experiences that drive commerce and…

How stellar customer service can boost the customer experience

A live webinar on Thursday, April 7 focuses on how retailers can meet high-scale customer service demands with exceptional customer experience.

Costco ending COVID-related hours come April

March 23, 2022

Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.

3D commerce trends to watch In 2022

by Yehiel Atias — Co-Founder and CEO, Hexa

Here's a look at new ways of providing convenient and sticky customer experiences in 2022 and beyond.

Optimizing Operations with Modern Digital Signage Solutions

Implementing a digital signage network doesn’t need to be a costly, complicated endeavor. New management tools are helping to simplify the process.

Ireland retailer, Compass Group team up on checkout-free store

March 21, 2022

Market x Flutter, a sports betting, gaming and entertainment retailer in Dublin, Ireland, opened its newly renovated global headquarters featuring a completely…

Whole Foods Market in California launches cashierless checkout

March 21, 2022

The new Whole Foods Market in Sherman Oaks, California features Amazon's "Just Walk Out" technology, the second Whole Foods Market in the country to allow…

bp to debut Maghgin, Grabango self-checkout solutions

March 21, 2022

Global fuel retailer bp has unveiled a series of initiatives for innovating the future of fuel and convenience stations in the U.S., including self-checkout…

Selecta Group debuts automated store in Belgium

March 18, 2022

Selecta Group, the Switzerland-based route service provider of convenience services, is launching its next generation of food tech solutions in Europe — a…

5 ways retailers can cut costs without sacrificing customer experience

by Brian Lannan — Vice President, Retail Experience, Avtex

NRF's Top 100 Retailers List is dominated by large, low-cost retailers. Amazon allows consumers to price shop any product, anytime, from anywhere. Walmart has…

Understanding the role of employee experience in CX

Why the store associate/ambassador is more critical than ever to the retail customer experience.

How to win back customers with exceptional customer service

by Liz Tsai — Founder and CEO, HiOperator

Discover how a subscription-based sports publisher utilizes workflow automation to exceed customer service expectations resulting in “win-backs” of customers…

The Benefits of Adopting 16:9 Widescreen for POS System

Clientron's newest widescreen POS system, the PT2700, features a 16:9 display supporting Full HD resolution (1920 x 1080) for an enhanced user experience.

Office Depot, DoorDash partner on delivery front

March 9, 2022

Office Depot is partnering with DoorDash to launch more than 1,000 Office Depot and OfficeMax stores on the delivery platform providing on-demand delivery.

Airlines debuts bag drop shortcut

March 8, 2022

United Airlines Inc. has introduced a bag drop shortcut to allow customers to skip the line, check their bag in a minute or less and get to their flight…

Amazon debuts medical care program via Alexa

March 7, 2022

In a move to deepen its footprint within the health care industry Amazon has launched a Alexa-based physician service.

Vitamin Shoppe COO offers insight on driving innovation ahead of ICXA summit keynote

Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX…

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

Examining factors spurring the 'great retail reset'

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…

T-Mobile True Name lets customers display chosen name on debit card

March 3, 2022

T-Mobile has introduced True Name by Mastercard for T-Mobile Money which enables customers to display their chosen name on their debit cards. The company built…