Why data is at the forefront of retail relevancy

It's all about data when it comes to engaging with customers, creating a rewarding customer experience and crafting a seamless customer journey, according to…

MAC Cosmetics launches retail concept at airport

June 29, 2021

MAC Cosmetics and Hudson have launched a specialty retail concept at the Salt Lake City International Airport, at Concourse A, that reflects the brand's…

Meeting the needs of consumers post-digitization

by Ryan Creamore

Craig Webster, head of marketing at Infobip America, outlines how far digital have consumers gone, and how retailers can remain ahead of the curve in a new…

High-speed digital transformation at the grocery store

Pini Mindal, CEO and co-founder of Quicklizard, explains why in the coming decade, we will witness computer vision and other cutting-edge technologies become a…

Adobe, LivePerson team on personalization capability

June 23, 2021

LivePerson and Adobe are partnering in an effort to transform digital experiences using conversational AI and personalization. The integration of LivePerson's…

Redbox readies a new era in home entertainment

Recognizing the need to adapt to changing consumer leisure habits, Redbox recently went public with the intention of expanding its role in home entertainment.

Uniting transactional and relationship surveys to capture the entire experience

by Simon Fraser

Simon Fraser, strategic insights consultant at InMoment, explains how once transactional and relationship surveys gather insights a retailer needs, action can…

Amazon Fresh store in Washington boasts 'Just Walk Out' shopping technology

June 18, 2021

Amazon's Just Walk Out technology will be available this week for the first time ever in a full-size U.S.-based Amazon Fresh grocery store.

Autonomous retail may soon offer more than a cashierless checkout experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon may have been the leader in putting cashierless autonomous checkout in play with its Amazon Go stores but competitors are nipping at its heels…

Major Fast Food Outlet Selects Clientron PT-2500 POS

Clientron POS, and its software partner, are firmly focused on providing POS systems that are easier for restaurants to use and easier for our solution…

Shopflix platform debut promises content will be king

June 15, 2021

The Shopflix video streaming and e-commerce platform has gone live, via its app and website, and promises to make content first and center for both consumers…

Focus on customer journey gaining ground, claims report

June 14, 2021

More retailers and brands are becoming more customer-centric and the customer journey is gaining greater attention, according to a Kitewheel report.

Toshiba, Worldline expand partnership with small footprint payment kiosk

June 10, 2021

Worldline, a European payment and transactional services provider, is teaming up with long-term partner, Toshiba Global Commerce Solutions, a retail store…

Efficiency or Empathy - Which should be top priority in remote troubleshooting?

A decade ago, customer lifetime value (CLV) was the most valuable metric to measure customer support. But that changed to CSAT and FCR, which then quickly…

How AI-Powered Tech Is Advancing Touch Systems

A technological "gold rush" is emerging as artificial intelligence enables users to interact with computers in ways that were unthinkable just a few years ago.

Presented by KioskMarketplace.com

Domino’s director of digital retail innovation headlining #ElevateICX virtual event

by David Drain

Executives from Domino's, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association's one-day…

Furniture retailer goes 3D with room planner tool

June 9, 2021

Badcock Home Furniture & More has launched a Room Planner tool that lets customers re-imagine the possibilities of living spaces and provides full room…

Walmart debuts associate app, doles out smartphones to drive use

June 9, 2021

Walmart is deploying a 'All-in-One Associate App,' called Me@Walmart to 74,000 associates and also a Samsung Galaxy XCover Pro smartphone to drive app…

Why BOPIS & BORIS are cornerstone of retail in 2021

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…

How 1 retailer became a top 'dog' in 'ruff' pandemic times

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Zesty Paws, a pet health supplement retailer, has expanded its product line, customer base and distribution, and enjoyed double-digit growth all in the past…