Customer Experience News & Media
Data's role in creating not just 1 customer journey but tens of journeys
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…
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Don't hold your breath waiting for hordes of revenge spending shoppers
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.
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Swedish grocer extends price optimization effort
May 14, 2021
Coop, a top grocer in Sweden, is extending its technology strategy regarding price management and optimization given rewards in both profit and benefits to…
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Flower vending machines blooming in China
May 14, 2021
As flowers become more popular with young Chinese consumers, flower vending machines are blossoming in malls, residential areas and subway stations, according…
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Taking on Direct-to-Consumer Brands: How Traditional Retailers Can Stay in the Game
Across industries, the direct-to-consumer model is turning how buyers think about shopping on its head—and traditional retailers have no choice but to change…
Presented by RetailCustomerExperience.com
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Retail’s last chance saloon?
by Jim Shaw
Jim Shaw, founder and partner at Shaw & Co, writes about the 'new normal' of retail and why he views retailers as being on the back foot and those most at risk…
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Rubino shoes taps Emarsys to drive omnichannel engagement
May 11, 2021
Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…
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How retailers can re-build consumers' confidence to shop in-store again
by Samuel Mueller — CEO, Scandit
Samuel Mueller, CEO and co-founder of Scandit, shares strategies on how retailers can re-build consumer confidence to return to stores again in the…
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Study: Consumer digital mindset here to stay
May 10, 2021
A majority of consumer (81%) will maintain and may even increase digital usage once COVID-19 restrictions are gone, according to a FullStory study.
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3 customer acquisition strategies for post-pandemic retail
by Sai Koppala
Sai Koppala, CMO at SheerID, shares strategies to help retailers accelerate direct-to-consumer efforts and create a stronger connection with customers.
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DC market deploys GoTab order, payment platform
May 7, 2021
A Washington, D.C. marketplace has deployed a contactless ordering and payment approach that lets diners order ahead or scan QR codes at tables to choose meal…
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Dollar General advances training to boost employee, customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retail segment, while slowly climbing out from the effects of the pandemic, is now facing another critical issue: hiring and retaining staff. Dollar…
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Amazon best in online experience, claims research
May 3, 2021
When it comes to online customer experience Amazon is way ahead of competitors, according to Conversity research data.
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Self-order kiosks help customers, boost efficiencies for cannabis dispensary
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Since opening its first dispensary in January 2020, Consume Cannabis has expanded to seven stores in Illinois and Michigan, with three more planned by the end…
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Tanger teams with Fillogic to enhance fulfillment, boost delivery services
April 29, 2021
Tanger Factory Outlets Centers is partnering with Fillogic, a logistics-as-a-service platform, to create tech-enabled micro distribution hubs to enhance…
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Burroughs Company Overview
As the largest independent service and integration provider for payment and transaction automation technologies in North America, Burroughs is your end-to-end…
Presented by Burroughs, Inc.
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Walgreen's taps partner Catalina to drive deeper, more personal shopping experience
April 28, 2021
Walgreens is teaming up with longtime technology partner Catalina in its quest to create a deeper personalized customer experience and providing a deeper value…
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An online music gear retailer tackles customer experience with a 'Sweetwater' difference
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sweetwater Sound Inc., an online retailer of music instruments and audio gear, is dedicated to investing in an "old school" approach when it comes to customer…
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Contact centers adopting AI, automation to boost customer experience
April 27, 2021
In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…
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How to compete with DTC brands
by David Drain
If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…
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