Customer Experience News & Media
Home furnishing retailer drives efficiency, boosts customer experience
January 12, 2021
RC Willey Home Furnishing is improving efficiency and boosting the customer experience after swapping a legacy EDI system with ecUtopia, TrueCommerce's…
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Intel introduces facial authentication
January 11, 2021
Intel Corp. has introduced RealSense ID, an on-device solution that combines an active depth sensor with a specialized neural network designed to deliver…
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Contactless ordering service launched at Chicago Midway Airport
January 11, 2021
If you're traveling to Chicago and get hungry, you're luck. The Chicago Department of Aviation along with Midway Partnership have launched, GoEatMDW, a mobile…
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Frontline retail preparedness will go a long way in 2021
by JD Dillon — Chief Learning Architect, Axonify
JD Dillon, chief learning architect, atAxonify, explains why retailers need to make sure the frontline workforce is equipped with the right mix of tools and…
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Ensuring customer satisfaction through AI
by Pat Shea — Editor, NetworldMedia
Artificial intelligence is getting lots of interest since the coronavirus pandemic hit. President and CEO of Rekor, Robert Berman, shares insight on a…
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Walgreens Boots Alliance taps Verizon Business as partner
January 8, 2021
Walgreens Boots Alliance is teaming with Verizon Business in a multi-year partnership to enhance the digital customer experience at more than 9,000 Walgreens…
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UK retailer taps Oracle tech for inventory enhancement
January 8, 2021
N Brown Group Plc, a U.K. digital retailer, is deploying Oracle technology solutions to improve inventory processes and decrease operational costs.
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Luxury watch retailer creates virtual boutique experience
January 7, 2021
The Watches of Switzerland Group, a luxury watch retailer, now boasts a virtual boutique providing enhanced person service via Vee24 technology.
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Albertsons introduces contactless pickup locker in Chicago
January 7, 2021
Albertsons Companies has installed an automated and contactless grocery PickUp kiosk on a pilot basis, according to a press release. The kiosk, located at one…
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How modern retailers can achieve success with AI chatbots
Christa Martin, a Chief Outsiders CMO, maps out how retailers should approach automation systems like consumer-facing chatbots and why the strategy should…
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Toppan Printing tests facial scanning to improve cosmetics
January 6, 2021
Toppan Printing, a provider of touch display solutions, communication, security, packaging, décor materials and electronics solutions, is collaborating with…
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Inspiration, joy top consumer motivators
January 5, 2021
When it comes to retail engagement and response to marketing, consumers are all about inspiration, joy, hope and love.
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Crate and Barrel taps Glympse to boost curbside experience
January 5, 2021
Crate and Barrel is teaming up with Glympse, a day-of-service mobile communications platform, to boost curbside pickup.
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Making curbside a critical component of the customer experience
Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…
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How groceries of any size can boost growth beyond COVID-19
Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…
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The changing tide of retail CX
Carlos Zapatero, a business development executive at SYKES, explains how the events of 2020 accelerated a shift in retail customer experience to become more…
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Omnivor, Nike launch 3D hologram product suite
December 28, 2020
Omnivor, which creates 3D holographic content, has launched two products, Holograms for Retail and Live Hologrphci Telepresence, with initial support from…
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Survey: Consumers hungry for messaging, conversational AI
December 28, 2020
A good majority, 85%, of worldwide consumers are on board with messaging brands, up from 65% last year, and 75% would spend more with brands that offer…
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