Customer Experience News & Media
Payments in retail: The importance of creating integrated solutions amid COVID-19
by Rich Aberman
Rich Aberman, co-founder and chief product officer, integrated banking at WePay, explains why retailers need to figure out how to process payments faster and…
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Walmart trimming corporate jobs as part of omnichannel strategy
August 3, 2020
Walmart is reportedly slicing corporate jobs as part of its quest to merge its online and physical businesses and become a stronger omnichannel retailer.
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Walmart partners with Impossible Foods to offer customers meatless burger
July 31, 2020
Walmart is selling the Impossible Burger, made by Impossible Foods, in more than 2,000 stores as well as online and through its mobile app.
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CVS integrates PayPal, Venmo tech into checkout experience
July 31, 2020
CVS Pharmacy is integrating PayPal and Venmo QR code payment technology into its payment operations to provide customers a touch-free contactless option.
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How to: Enabling a self-service retail experience
by Eric Prugh — Co-founder and Chief Product Officer, PactSafe
Eric Prugh, chief product oand co-founder of PactSafe, believes retailers need to embrace self-service and in exploring self-service workflow possibilities…
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NetSuite apparel leader talks COVID-19 impact, the need for a multi-channel retail approach
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Craig Harris, segment leader and industry principal for apparel, footwear and accessories at the cloud-based business management solutions provider, offers up…
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Kohl's latest retailer to close stores on Thanksgiving
July 30, 2020
Kohl's is closing its stores Thanksgiving Day for both safety and convenience reasons, according to a company blog post.
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Disneyland Resort revamps face mask strategy
July 30, 2020
Just one day after Walt Disney World decided to ban face masks with valves, holes or mesh material, the Disneyland Resort is enacting the same face covering…
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3 aspects of post-COVID consumers retailers must understand
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, writes that most of the changes rising in consumer behavior began long before the pandemic, but recent events have accelerated…
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TNS offers retailers EMV compliant connectivity solutions
July 28, 2020
With card schemes on board with the new April 2021 deadline for EMV compliance, convenience retailers can get more out of their automated fuel dispenser…
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Ace Hardware taps Medallia to boost customer, employee experience
July 28, 2020
Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience
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Target closing stores for Thanksgiving
July 28, 2020
Target stores will not be open this Thanksgiving due to the ongoing pandemic and the retailer's focus on making holiday shopping simple, safe and stress-free.
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Bashas' supermarkets deploy NCR's Emerald POS platform
July 27, 2020
Bashas' Family of Stores, which operates more than 100 stores, including Food City, AJ's Fine Foods, Eddie's Country Store, Bashas' and Bashas' Diné…
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How leaders in e-commerce deliver exceptional customer experience
by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara
Megan Higgins, VP and GM, e-commerce and marketplaces, Avalara, shares that when it comes to expectations, consumers will continue to raise the bar, creating a…
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Traditional vs. frictionless payments: Will customers trade security for convenience?
by Pat Shea — Editor, Networld Media
Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…
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To improve customer experience, increase departmental collaboration
by Joe Schultz — Vice President of Sales, Harbor Industries
Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…
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Google ends online checkout commissions, adds PayPal, Shopify for pilot
July 24, 2020
Google announced that it will allow sellers to offer their products through the Buy on Google checkout experience without paying a commission, according to a…
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Navori Labs provides digital signage for Istanbul Airport
July 24, 2020
The Istanbul Airport in Turkey recently partnered with Navori Labs to deploy digital signage for DOOH advertising and information. The airport's advertising…
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Amazon launching robotic delivery to Tennessee
July 23, 2020
Amazon is deploying contactless delivery service to Atlanta and Franklin Tennessee via its Amazon Scout, an electric autonomous mobile robot.
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Journey mapping in the customer experience
by Chris Beaudin — Director of Marketing, ATLATL Software
Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…
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