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Customer Experience News & Media

AREA15 experiential complex opening this month

September 3, 2020

AREA15, a purpose-built experiential art and entertainment complex in Las Vegas, Nevada, will open its doors Sept. 17 at 6 p.m. and those wishing to visit the…

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MoneyGram expands digital network

September 2, 2020

International, Inc. a global leader in cross-border P2P payments and money transfers, is partnering with fintech payment network, Thunes, to enable MoneyGram…

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Luxury brand taps Searchspring to boost online search conversion results

September 2, 2020

Badgley Mischka, a luxury apparel brand, has boosted search conversion by 85% in its online store after deploying Searchspring's technology.

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7-Eleven plays host to entrepreneurs' exclusive snacks, drinks

September 1, 2020

Convenience retailer 7-Eleven is once again supporting innovative products with its second Sips & Snacks initiative.

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Convenience 2.0: Lessons learned and next steps for c-stores post pandemic

by Gavin Bisdee — vp global marketing, Zynstra

Gavin Bisdee, group marking director at Zynstra, an NCR company, offers insight regarding the levels of convenience customers now expect during the buying…

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Ireland retailer piloting mobile self-checkout technology

August 31, 2020

BWG Foods, an Ireland retailer and wholesaler, is partnering with MishiPay on a pilot scan/pay/go checkout initiative.

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Massachusetts town deploying kiosk for bill payments

August 31, 2020

Marshfield, Massachusetts, will allow residents and visitors to pay bills at a kiosk from CityBase, a provider of cloud technology solutions for the public…

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Foot Locker opens community Power Store on West Coast

August 31, 2020

Foot Locker is celebrating the grand opening of its first West Coast community-based Power Store, in Compton, California.

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Adding AR to your e-commerce site? Here are 3 crucial questions to ask

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains that while increasing deployment of AR and 3D technology within the e-commerce strategy is paying off…

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Zara taps dLocal for Paraguay, Uruguay e-commerce operations

August 28, 2020

Retailer Zara is deploying the dLocal payments platform for e-commerce operations in Uruguay and Paraguay and the technology is enhancing the online shopping…

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Contactless Payments Across Multiple Verifone Devices

With COVID-19 promising to remain an issue for the foreseeable future, contactless payments will continue to increase in popularity.

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Preparing for a pandemic holiday season

by Sanjeev Sularia

Sanjeev Sularia, CEO and co-founder of Intelligence Node, writes that the key to a successful holiday sales season are efforts and investments focused on…

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Creating a safe third place through loyalty programs

by Melissa West — Product Marketing, PDI

Melissa West, vice president, product marketing/convenience retail, at PDI Software, explains why retailers focused on developing or adjusting loyalty programs…

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PopID intros pay-by-face solution

August 25, 2020

PopID, a Cali Group company, is launching its PopPay face-pay service, which lets users pay with their faces at facial recognition devices. Customers can link…

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Payments shock factor: The digital acceleration no one saw coming

by Steve Villegas — VP, Payment Partnerships, PPRO

Steve Villegas, VP of payment partnerships North America at PPRO, shares insight on the unprecedented urgency for merchants to be proactive as the usage of…

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FreedomPay deploys touchless payment across Wynn Las Vegas, Encore Boston Harbor resorts

August 24, 2020

FreedomPay, a provider of commerce solutions, has installed touchless payment solutions at over 100 venues at both Wynn Las Vegas and Encore Boston Harbor…

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Carvana opens car vending machine in Louisville

August 24, 2020

Carvana, an e-commerce platform for buying and selling used cars, launched its 25th car vending machine with 27-vehicle capacity in Louisville, according to a…

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The psychology of shopping in stores

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP, Enterprise Solutions, Atrius, Acuity Brands, offers insight on four psychological reasons consumers prefer the store experience and how…

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ICX Association Elevate Awards winners to be announced during livestream event

by David Drain

August 21, 2020

Winners of the ICXA Elevate Awards, which recognize outstanding achievement in interactive customer experience, are typically recognized during the annual ICX…

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Technology and safety in retail: 3 smart moves as stores reopen

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains that while adaptive retailers' multi-faceted approach to managing during the…

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