Customer Experience News & Media
Klarna teams with fashion influencers for video game shopping experience
August 18, 2020
Payments platform Klarna partnered with two social media influencers to create a pop-up virtual shopping experience in the Nintendo video game Animal Crossing.
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Transforming brick and mortar to create personalized customer experiences
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, writes that despite the challenges facing retailers, there is an opportunity for stores to…
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Curbside pickup is here to stay so it's time to make it work better
by Brian Donnelly — Marketing Director, LivePerson
Brian Donnelly, marketing director at LivePerson, shares that winning retailers will be those which offer consumers a seamless, convenient curbside pickup…
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Circle K piloting contactless experience at Arizona store
August 14, 2020
Convenience brand Circle K is deploying technology from Standard to offer customers a touchless, autonomous checkout technology.
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Walmart, Instacart team on delivery partnership
August 13, 2020
Walmart and Instacart are teaming up on a pilot delivery strategy to provide same-day grocery delivery in the U.S..
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Last Blockbuster store transforms into temporary living experience
August 13, 2020
The last Blockbuster store in the world, situated in Bend, Oregon, is now serving as an Airbnb residence for local residents.
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Travel retailer taps Oracle cloud tech to boost customer experience
August 13, 2020
The Marshall Retail Group, a leading travel retailer in airports, casinos and resorts, is deploying Oracle Retail Xstore Office Cloud Service with the help of…
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Cannabis technology provider anna to roll out in 2 Colorado dispensaries
August 13, 2020
Anna, a cannabis technology provider, will roll out in two Colorado cannabis dispensaries this week: Strawberry Fields in Pueblo and Starbird in Southeast…
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Macy's expands Style Crew ambassador program
August 12, 2020
Macy's is expanding its Style Crew ambassador program to fashionistas across the U.S.
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Brick-and-mortar retail alive and well: Cohesive omnichannel strategies a must for success in post-COVID-19 world
by Jed Danbury — VP Sales, Computop
Jed Danbury, vice president, Computop, explains why retailers striving to develop a true omnichannel approach must bolster and support physical stores. And…
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Dollar Tree, Family Dollar reverse mask policy for third time
August 11, 2020
In early July, Family Dollar and Dollar Tree stores stated that facial masks were to be worn by vendors, employees, and customers in light of the ongoing…
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Preparing for the post-pandemic environment will test retailers’ flexibility
Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout…
read nowPreparing for the post-pandemic environment will test retailers’ flexibility
Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout…
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Lowe’s adding tool rental departments with self-serve kiosks
August 7, 2020
Lowe's will begin rolling out tool rental departments nationwide, creating a one-stop shop for all the tools and equipment Pros and DIY customers need to…
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Retail’s contactless future is here: How your organization can put the right pieces into place
by Clay Walton-House — Managing Director, Integrated Loyalty Solutions, PK
Clay Walton-House, managing director, integrated loyalty solutions at PK, shares how retail brands, that find themselves trying to catch up to trends…
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Great Clips makes a commitment to safety
August 4, 2020
In a move to ensure stylists, staff and customers will be safe and comfortable the salon brand Great Clips is launching the GreatCare Promise.
read nowNorth Myrtle Beach selects Watchfire Signs for digital signage at gateway
August 4, 2020
Watchfire Signs recently deployed a gateway digital signage display at the city gateway for North Myrtle Beach, South Carolina. The company deployed a…
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Payments in retail: The importance of creating integrated solutions amid COVID-19
by Rich Aberman
Rich Aberman, co-founder and chief product officer, integrated banking at WePay, explains why retailers need to figure out how to process payments faster and…
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Walmart trimming corporate jobs as part of omnichannel strategy
August 3, 2020
Walmart is reportedly slicing corporate jobs as part of its quest to merge its online and physical businesses and become a stronger omnichannel retailer.
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Walmart partners with Impossible Foods to offer customers meatless burger
July 31, 2020
Walmart is selling the Impossible Burger, made by Impossible Foods, in more than 2,000 stores as well as online and through its mobile app.
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