NY public advocate calls for Hudson Yards boycott over payment options

April 17, 2019

New York's Public Advocate Jumaane Williams is calling on shoppers and consumers to boycott the city's newly opened Hudson Yards retail development tenants…

Dedicated digital teams taking root among brands

April 17, 2019

Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.

Report: More German, Austrian retailers offering BOPIS option

April 17, 2019

The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.

Wine retailer tapping Glassbox mobile app performance tool

April 17, 2019

Vinsent, a wine merchant and marketplace, plans to deploy Glassbox's Mobilebox technology that helps retailers understand mobile app performance, from the…

Research: Merchandising a major factor in retail success

April 16, 2019

Today's winning retailers are those who use localized assortment technology in the merchandising strategy, according to a Retail Systems Research study, and…

Giant Eagle boosting customer satisfaction with digital inventory, audit tool

April 16, 2019

Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…

How warehouse efficiencies make or break last-mile fulfillment and the impact on CX

by Chris Anton — Executive Vice President, SnapFulfil

Chris Anton, executive vice president at Snapfulfil, maps out the importance of last-mile fulfillment and how it ties into fulfilling customers' desires for a…

Office Depot launches co-working hubs to Chicago, Dallas locations

April 15, 2019

Office Depot has opened two Workonomy Hub co-work spaces in its Lake Zurich, Illinois and Irving, Texas locations.

Most shoppers want live phone-based customer service, reveals study

April 15, 2019

Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…

How location intelligence enhances the customer experience

Jason Bettinger, senior director and head of consumer technologies, Americas, at HereTechnologies, explains how location intelligence, when combined with…

Indianapolis airport aims to boost customer experience with analytics tool

April 12, 2019

The Indianapolis Airport Authority is tapping motion analytics company Iinside to provide TSA checkpoint wait time information to passengers, according to a…

Target adds sexual wellness brand to its shelves

April 12, 2019

Target is offering products from plusOne, a sexual wellness brand, across all 1,850 locations in the U.S. as well as its online store presence.

Survive a retail apocalypse: Innovate the in-store customer experience

Scott Schoeneberger, managing partner at Bluewater, believes consumers don't want to shop exclusively online but they're not satisfied with the traditional…

Physical, digital retail merging, reveals study

April 11, 2019

Traditional physical retail and online retail are increasingly merging into a seamless shopping experience, according to the National Retail Federation's…

Amazon Go stores will start taking cash

April 10, 2019

Amazon's Go stores, which let shoppers buy without a cashier checkout experience, will reportedly begin accepting cash.

5 ways to personalize physical customer interactions

Chad Wagner, CEO of Peachtree Packaging, writes that the more advanced personalization becomes in the digital world, the more brand managers will be driven to…

Volvo taps ClearOne for New York store digital signage

April 10, 2019

ClearOne recently installed its VIEW pro-IP based video delivery solution to digital signage at Volvo's flagship location in Manhattan. The solution uses a…

Neiman Marcus connects stylists, customers via Instagram

April 10, 2019

Neiman Marcus is tapping Salesfloor's SocialShop feature that allows sales associates to share Instagram posts with customers, and then lets customers purchase…

Are social networks primed to be the next omnichannel frontier? Yes, no, maybe

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.

How to create a customer experience that keeps bringing people back

Joe Schultz, vice president of sales at Harbor Retail, offers up four specific elements retailers need to consider and assess in defining the all-important…