Bad digital experiences are hurting retailers' bottom line

June 6, 2019

Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…

Farmstead deploys predictive machine learning tech to bolster customer service

June 6, 2019

Online grocer Farmstead is leveraging predictive machine-learning models in a quest to help shoppers find new and old favorites and for faster grocery list…

Walmart debuts Intelligent Retail Lab within Long Island store

June 6, 2019

Walmart Inc. has launched an Intelligent Retail Lab inside a Neighborhood Market store on Long Island, New York to test innovative store technology.

Urban Air CEO: Retail success is all about loving the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…

ICX Association honors cutting-edge customer experiences with Elevate Awards

by Christopher Hall — director, ICX Association

The association recognized the agencies, technology suppliers and brands changing the face of the customer experience with its annual Elevate Awards at the…

Study: Shoppers loving luxury brands, try-before-buy and non-traditional delivery

June 5, 2019

A MetaPack research report that polled more than 1,000 consumers in the U.S. and Canada reveals an increase in consumers buying from luxury brands and choosing…

IBM Watson boosting customer service for Regions Bank

June 5, 2019

Regions Bank is using IBM's AI technology, Watson, to improve customer support calls and the overall customer experience.

7-Eleven taps menu boards to boost customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Convenience stores typically have a transient customer that strives to be in and out as quickly as possible. In order to maximize sales, these retailers need…

Consumers tapping mobile phone more than ever

June 4, 2019

An IDology study reveals consumers are viewing their mobile phone as a more important part of their identity, both at work and in their lives. Shoppers opened…

Stanley Security debuts managed services offering, app for security automation

June 4, 2019

Stanley Security has launched a managed services program as well as a mobile app for intelligent security automation. The MSP is part of the company's…

San Francisco to get its fourth Amazon Go store

June 3, 2019

Amazon Go plans to open its fourth store, in San Francisco, according to the San Francisco Chronicle. The store will be in the financial district at the Three…

Consumers want personal touch, seamless customer journey

June 3, 2019

A JLL study on shopper expectations reveals consumers want and expect skilled customer service, personalization, convenience and a sharing economy.

What revived legacy retail brands need to do to survive

Harry Dewhirst, president at Blis, shares insight on what retail brands need to do on the comeback trail and why using data across all channels is key to the…

Survey: Spending money brings a tinge of guilt

May 31, 2019

Consumers experience guilt when spending money, especially if they aren't getting a discount.

Coinstar lets consumers purchase bitcoin with cash in 2,200-plus locations

May 31, 2019

Consumers can buy bitcoin with cash at more than 2,200 Coinstar locations in 21 states and the District of Columbia, according to a press release.

Building customer loyalty starts with greater workforce visibility

Amanda Nichols, senior manager, retail and hospitality practice group, Kronos, writes that by streamlining store execution retailers can drive higher employee…

Fashion retailer boosts store operations, customer satisfaction with Oracle technology

May 30, 2019

Kamal Osman Jamjoon Group LLC, a fashion retailer with more than 700 stores, now has a more unified view of operational data, improved store operations and is…

Arkansas credit union taps Popio Mobile Video for on-the-go member service

May 30, 2019

POPio Mobile Video, an interactive mobile video banking solution, will enable face-to-face video collaboration for 7,200 members of River Valley Community…

Vuitton handbags boast AMOLED displays

May 29, 2019

The latest flexible display (think foldable smartphones, roll-up TVs) will soon be on a special line of Louis Vuitton handbags.

Top 3 reasons to attend the ICX Summit

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. The upcoming ICX Summit…