Museum of Natural and Cultural History deploys kiosk with IntuiLab software

July 19, 2018

The Museum for Natural and Cultural History at the University of Oregon has deployed an interactive touchscreen kiosk to show off historical Mesoamerican maps.

Hudson's Bay takes Ivanka Trump fashion off the shelves

July 18, 2018

Citing a lack of customer interest, Hudson's Bay has removed the Ivanka Trump fashion line from its website and plans to remove it from all stores by this fall.

Amazon Prime members buy 100M items worldwide during Prime Day event

July 18, 2018

Amazon is celebrating its biggest global shopping event now that its annual Prime Day sales extravaganza has come to an end after 36 hours.

Build-A-Bear strives to make good on marketing promotion gone wrong

July 18, 2018

It wasn't a very warm and fuzzy customer experience the first time Build-A-Bear launched a new marketing promotion called "Pay Your Age" as part of its “Count…

Why technology is key to seamless, frictionless shopping

Dina Townsend, vice president, retail practice leader at RMG, explains that while a key goal of retail is a frictionless customer journey, making it a reality…

Macy's alerts customers to credit card data breach

July 17, 2018

A small number of Macy's.com and Bloomingdales.com customer data was breached between late April and mid June.

Gap expanding physidigital strategy across Old Navy stores

July 16, 2018

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

Lions of retail: 8 surprising brands coming on strong In 2018

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson takes a look at eight emerging or taken-for-granted brands roaring against the competition.

2018 Top 100: Amazon still rules but Costco beats out Target

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also…

Qwick Media buying Lucid Management Group

July 13, 2018

Qwick Media, an interactive digital hardware and software company, is acquiring Lucid Management Group, which manufactures transit and street furniture.

Fabletics to launch 75 new stores worldwide

July 13, 2018

Athletic apparel maker Fabletic, co-founded by actress Kate Hudson, is planning to reach 100 stores.

Kagan: How checkout technology can create competitive advantage

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why checkout technology is an important piece of the retail customer experience puzzle to win customers' hearts.

How Carnival Cruise is taking customer experience to the next level

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX…

Walmart taps ex-AMEX leader as chief customer officer

July 12, 2018

Walmart has created a new role, chief customer officer, and hired on a former American Express executive.

Technology playing starring role in better customer experience, claims report

July 11, 2018

Technology is becoming a more prominent aspect in shopping and dining and its success, as well as failure, is impacting the customer experience.

Warby Parker expands Minnesota presence

July 10, 2018

After three years housed in the back of a men's shop Warby Parker is getting a bigger brick-and-mortar retail space in Minneapolis.

BJ's debuts PayPal checkout services

July 10, 2018

BJ's Wholesale Club announced an integration on BJs.com with PayPal, PayPal Credit and PayPal One Touch, according to a press release.

The Container Store revamps with new tech, digital screens

July 9, 2018

The Container Store, based in Texas, is redoing its stores, with the first redesign taking place at its Dallas location.

Target launches curbside pickup to 200 more stores in Midwest

July 9, 2018

Amazon isn't the only retailer boosting its delivery channels.