4 steps for retailers striving to be customer-centric

Ron Jacobs, CEO of Jacobs & Clevenger, explains why retailers must become customer-centric to survive.

Retailers see a rosy online revenue path ahead

September 3, 2018

An e-commerce performance report reveals 91 percent of retailers expect online revenue growth this year and will be doubling down on the mobile and…

Citi innovation leader talks customer interaction, building customer loyalty

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…

How back-end automation can boost the front-line retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.

6 nuggets from CONNECT: The Mobile CX Summit 2018

by Will Hernandez — Editor, NetWorld Media Group

One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery…

Forever 21 debuts visual search for shoppers

August 30, 2018

Forever 21 has launched a "Discover Your Style" visual search channel on its web and mobile sites in a partnership with Donde Search.

New retail imperatives: Loyalty, customer experience, the single customer view

Sean Keith, director of new business, Eagle Eye, writes that retailers often neglect one aspect of the customer experience that is both directly within their…

Dan Shull new VP of commerce, experiences at REI

August 29, 2018

Technology veteran Dan Shull has been named REI's first vice president of commerce and experiences and will oversee customer experience across all tech…

How to craft a successful SMB retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

5 quick customer experience fixes for the retailer website

Scott Voigt, CEO/Co-founder, FullStory, offers up five fast actions a retailer can accomplish to ensure the e-commerce customer experience is a rewarding one.

Vivitek launches NovoTouch interactive display update

August 27, 2018

Vivitek has released version 3.0.0 of its interactive display NovoTouch, featuring NT LiveScreen and NT LiveReceiver for screen-to-screen mirroring among…

Poor communication hinders customer loyalty, reveals survey

August 27, 2018

Companies lacking effective communication with their customers and clients are at risk of losing those customers, according to a Harris Interactive survey…

7 digital retail personalization tactics to take

by Jim Barnes — CEO, Enspire Commerce

Jim Barnes, CEO, enVista, offers up seven tactics to enhance customer experience through digital retail personalization by establishing relationships using…

Mercedes-Benz integrates BrightSign players into pop up store displays

August 24, 2018

Mercedes-Benz recently opened two pop-up stores in malls in Miami and Chicago. The company also deployed 60 displays, which are powered by BrightSign's HD22…

Love Ellen? So does Walmart

August 24, 2018

Walmart will launch a women's fashion line in partnership with talk show maven Ellen DeGeneres.

5 reasons why retailers should embrace BOPIS

Georgianna Oliver, founder, Package Concierge, offers up insight on why Buy Online Pickup In-Store (BOPIS) is a viable strategy for retailers during the busy…

Avoid becoming Toys R Us: Make mobile-first discovery the retail experience

Andrew Blachman, COO of Tophatter, muses on the fate of Toys R Us and the lessons retailers should learn from -- especially as it relates to mobile retail.

Target enjoys strongest sales growth since 2005

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 6.5 percent same-store sales spike in the latest quarter is the retailer's biggest growth in 13 years. Strong store traffic was cited as the main driver…

9 ways to impress retail customers with the visually unexpected

Ron Lutz, EVP and chief client officer of Miller Zell, offers up nine approaches to create a memorable visual experience, from lighting to virtual reality.

The dilemma of tech innovation in retail environments

Wiser Solutions CEO Andy Ballard explains why retailers need to balance technology with the human touch in the brick-and-mortar retail environment.