UPS mulling hefty package delivery service option

July 25, 2018

The United Parcel Service is reportedly in talks with a trucking outfit regarding an at-home delivery option for big, bulky products.

Why retailers must be an authentic, trustworthy organization

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Blogger Chip Bell offers up insight on why a retailer must become a trusted organization that treats customers like valued neighbors and finds ways to do…

British supermarket goes quiet to boost CX for autistic patrons

July 24, 2018

Supermarket Morrisons, in the United Kingdom, is lowering the lights and piping in music for one hour on Saturdays to provide a quiet hour of shopping for…

Target prepping faster delivery for New York customers

July 24, 2018

New York-based Target consumers will soon have faster delivery options as the retailer is expected to offer same-day delivery on thousands of items by the end…

Walmart teams up with Microsoft to drive digital innovation

July 24, 2018

Walmart and Microsoft are teaming up in a five-year partnership to drive digital transformation across Walmart, boost shopping speed and empower Walmart retail…

Standard Cognition raises $11.2M to develop autonomous checkout

July 23, 2018

Standard Cognition, developer of an autonomous checkout system for retailers, has raised an additional $5.5 million in seed funding from CRV, bringing the…

Study: UK adults want innovative, digital payment experiences from banks

July 23, 2018

Online security and fraud prevention are top of mind with U.K. adults when it comes to bank services with 60 percent of them wanting 'peace of mind' when using…

Operating in a customer-driven economy

Andy Tow, managing director of Retail Marketing Group, explains why in-store retailers should be encouraging customers to 'play and stay' rather than 'grab and…

How hourly workers are changing the retail customer experience

Derek Jones, vice president, business development at Deputy, offers up ways retailers can work toward cultivating loyal workers to best serve customers.

Making the move from retailer-first to consumer-first

Robert Hayes, CMO of eComchain, says brands first need to ask 'who is your customer' and then strive to ensure there is never a barrier between a brand and the…

Walmart's Jet.com debuts same-day New York delivery

July 19, 2018

Walmart is using internal resources, specifically its e-commerce Jet.com division, for same-day delivery in New York City.

Museum of Natural and Cultural History deploys kiosk with IntuiLab software

July 19, 2018

The Museum for Natural and Cultural History at the University of Oregon has deployed an interactive touchscreen kiosk to show off historical Mesoamerican maps.

Hudson's Bay takes Ivanka Trump fashion off the shelves

July 18, 2018

Citing a lack of customer interest, Hudson's Bay has removed the Ivanka Trump fashion line from its website and plans to remove it from all stores by this fall.

Amazon Prime members buy 100M items worldwide during Prime Day event

July 18, 2018

Amazon is celebrating its biggest global shopping event now that its annual Prime Day sales extravaganza has come to an end after 36 hours.

Build-A-Bear strives to make good on marketing promotion gone wrong

July 18, 2018

It wasn't a very warm and fuzzy customer experience the first time Build-A-Bear launched a new marketing promotion called "Pay Your Age" as part of its “Count…

Why technology is key to seamless, frictionless shopping

Dina Townsend, vice president, retail practice leader at RMG, explains that while a key goal of retail is a frictionless customer journey, making it a reality…

Macy's alerts customers to credit card data breach

July 17, 2018

A small number of Macy's.com and Bloomingdales.com customer data was breached between late April and mid June.

Gap expanding physidigital strategy across Old Navy stores

July 16, 2018

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

Lions of retail: 8 surprising brands coming on strong In 2018

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson takes a look at eight emerging or taken-for-granted brands roaring against the competition.