ICX Summit exhibitors showcase tech innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on…

Survey: Young shoppers care about brand values

June 21, 2018

Young consumers care about brand values, even more than their products, according to a Euclid survey.

Amazon expands Prime benefit at 10 more Whole Foods locations

June 21, 2018

Amazon Prime members across 10 more states now have access to exclusive Whole Foods Market discounts and offers.

How to make your CRM Big Data small

Lorcan Malone, president and COO of Swiftpage, explains how retailers can find a CRM that can scale to a business’ customer data needs by following a few…

Kiosk trailblazer Panera Bread tapped as ICX Influencer of the Year

by Christopher Hall — director, ICX Association

The Interactive Customer Experience Association last week honored excellence in interactive customer experience at this year's Elevate Awards dinner party to…

Microsoft building cashierless check-out tech

June 19, 2018

Microsoft is reportedly aiming to take on Amazon when it comes to cashierless retail by developing its own platform and in talks with Walmart on the initiative.

Biggest mobile shopping gripe: ads

June 19, 2018

Today's shoppers using a mobile device are frustrated due to too many ads and retailers need to make some changes to avoid losing loyal customers.

Study: Consumers want more payment choices at unattended terminals

June 18, 2018

Some 70 percent of consumers want unattended terminals to accept both card and cash payments and a significant number are willing to use wearable devices or…

What retailers should know before delving into digital signage

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires a strategy and objective well…

5 common customer service complaints and how to fix them

Swati Kungwani, business analyst and content manager at iTouchVision, explains why retailers need to pay attention to issues faced by customers and ensure…

Gigi's Cupcakes delivers to doorsteps across US

June 14, 2018

Gigi's Cupcakes are now available through nationwide shipping, according to a press release. 

Legacy mall home to cutting-edge retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.

How scrappy, online retailers can thrive and grow in the Amazon era

Scott Gifis, president, AdRoll, provides insight for brands getting started in the era of Amazon, recommendations to grow and optimize the brand, and how to…

Watchfire Signs deploys new tech at Danville Stadium

June 13, 2018

Danville Stadium, a baseball stadium in Danville, Illinois, has upgraded with a digital video scoreboard. Watchfire Signs deployed the 10 by 36-foot scoreboard…

Why the future of retail belongs to visual discovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food…

Educated and prepared store associates key to successful brick-and-mortar stores

Janet Hawkins, founder and president of Opterus, offers up best practices for ensuring the store associate can help keep the store humming with excitement and…

Amazon delivery man takes loyalty to the mat

June 12, 2018

Amazon strives to provide top customer service and a Texas delivery person is clearly on board. A Haslet woman found that out when a delivery person dropping…

Pita Pit teams up with LevelUp, Olo for mobile, delivery

June 12, 2018

Pita Pit is partnering with LevelUp and Olo to introduce a completely revamped guest loyalty program, third-party delivery and a redesigned app for order…

The role of store associate is changing, retailers and brands better take notice

Marc Gingras, CEO and founder of Foko Retail, explains that as shopping experiences change so does the role of the associate in the modern store, especially…

Study: Discount disruption impacting shopper loyalty

June 8, 2018

Grocery shopper loyalty is being put to the test given increased product choice from discount grocers, according to the 2018 International Loyalty Study from…