Customer Experience News & Media
Email marketing remains a viable customer experience tool
by Travis Wagoner — Editor, Networld Media Group
Email is ubiquitous personally and professionally, which means email marketing is far from dead.
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Walmart: We’re going to make shopping easier than ever
November 3, 2015
Retailer expects a huge wave of mobile devices hitting its online store this season.
read nowAmazon kicks off Black Friday weeks ahead of top shopping day
November 2, 2015
Amazon is setting its own Black Friday season, by kicking off holiday deals as November arrives.
read nowREI shuttering stores Black Friday, urges fans, workers to enjoy the outdoors
November 2, 2015
Outdoor retailer REI is closing its doors to shoppers and urging employees, as well as consumers, to enjoy the biggest shopping day of the year in the outdoors.
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ICX Symposium: What's guiding your digital media value?
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…
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ICX Symposium: Transforming retail with responsive store
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…
read nowLowe’s going virtual with in-store consumer design, preps 3D printer for space station
October 30, 2015
Retail home improvement player Lowe’s is going virtual with a consumer-facing design service and also plans to be the first retailer to push product into space.
read nowWatch out Amazon: Wal-Mart prepping drone delivery service, seeking fed's approval
October 30, 2015
Amazon's drone service will have a big competitor as Wal-Mart is seeking federal approval for such delivery approach as well.
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ICX Symposium: The customer experience is about technology + emotion
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…
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ICX Symposium: Data analysis drives the interactive customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Data is the foundation for the customer experience effort and there are various tools an enterprise can use to collect, assess and analyze data to enhance the…
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ICX Symposium: The future is here (it's just unevenly distributed)
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and…
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FCES15: The changing course of consumer behavior
by Travis Wagoner — Editor, Networld Media Group
Consumers of all kinds have a nearly endless array of options from which to choose, whether they're purchasing furniture, cars, housewares, or any good or…
read nowICX Association kicks off Symposium series in Atlanta
October 27, 2015
The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and…
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Will McDonald's be the catalyst for the next era of retail disruption?
by Emily Carroll — Marketing Manager, Prendi Pty Ltd
Is McDonald's the catalyst for disruption in the fast food and retail industries alike? According to this digital signage blogger, the latest disruption in…
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Strategic employee scheduling boosts consumer experience, bottom line
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Workforce scheduling tools not only forge a better employee-employer connection but can enhance the customer experience, save money and let a retailer tap the…
read nowSears launches service melding online shopping with in-store expertise
October 27, 2015
Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.
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FCES15: The evolution of restaurant technology
by Travis Wagoner — Editor, Networld Media Group
There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no…
read nowConsumers will spend more holiday shopping online and spend more money this year
October 26, 2015
This holiday season consumer will be shopping online more than last year and spending more than in 2014.
read nowAT&T flagship store's interactive tech going nationwide, starting in Texas
October 26, 2015
AT&T's new store in Lubbock, Texas, has been designed so customers can explore and interact with the latest technology via digital signage and interactive…
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Microsoft retail flagship opens doors in NY
October 26, 2015
It’s opening day today for Microsoft’s first flagship retail location on Fifth Avenue in Manhattan.
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