Japanese department store buys into digital signage

December 16, 2014

Japanese department store chain PARCO last month opened its new store in Fukuoka, Japan, deploying digital signage throughout the store as part of its ICT…

#GivingTuesday: Do we need another holiday this season?

by Chris Petersen — Owner, IMS

Another holiday concocted to get us to buy more gifts? On the contrary, this special day is a simple idea that can become one of your most important traditions…

Webinar spells out five big mistakes retailers are making with mobile this year

by James Bickers — Editor, Networld Alliance

As the holiday shopping season really gets underway, retailers need to make their online shopping experiences as frictionless as possible. This presentation…

Research suggests online retailers lose sales through irrelevant promotions, poor follow-up

November 13, 2014

Survey underscores retail's disconnects: Three quarters of online retailers promote irrelevant products, while others fail to build customer relationships that…

Survey says: 9 out of 10 have been frustrated by self-service tech

November 13, 2014

Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?

Five retailers using technology to create remarkable shopping experiences

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Customers are willing to pay more for a better experience. Here are five retailers using technology to deliver it to them.

Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.

Presented by HP Inc.

Should your stores have a lifetime return policy?

by Nandini Jammi — Chief Storyteller, Kayako

How Trader Joe's, Nordstrom and others benefit from offering this extremely generous policy.

Neiman Marcus launches one-click visual shopping experience

November 3, 2014

Neiman Marcus app users can now snap an image of fashion items and instantly be provided with all close matching products currently available.

Retail Orphan Initiative rallies retail industry for ebola relief in Liberia

November 3, 2014

#RetailFightsEbola campaign works to deliver critically needed supplies for distribution through NGO partners in Liberia that have helped reduce new cases by…

Online shopping site Gilt adds Alipay ePass support

October 31, 2014

The partnership is meant to provide Chinese Gilt members a better shopping experience, enabling them to pay through their existing Alipay accounts directly on…

Digital disruption, emerging technologies to drive retail revenue in 2015

October 30, 2014

Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.

Express, Red Lion Hotels champion individualized customer experience in hospitality and retail

October 30, 2014

Chains say providing memorable, sustained experiences for the customer is critical to driving loyalty.

Costume co makes retail store a funhouse with digital signage

October 30, 2014

Motion-triggered content adds to customer experience at 30,000-square-foot warehouse store.

Ralph Lauren takes over Harrods displays using mobile proximity tech

October 30, 2014

The brand is striving to connect with shoppers via their smartphones by offering exclusive and interactive content as well as an out-of-hours opportunity to…

Augmented reality for retail, in plain English

Augmented reality oozes potential for retailers, with devices that do not restrict the user's sight solely to computer-generated imagery.

Swirl intros ad exchange for mobile marketing

October 27, 2014

Company's product enables leading retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they…

Retailers falling short of consumers' omnichannel expectations

October 13, 2014

A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.

The real secrets to creating a memorable customer experience

by Kristen Gramigna — Chief Marketing Officer, BluePay

Research points to a strong return on investment for creating positive and memorable customer experiences.

New platform lets fashion mavens shop straight from the runway

August 19, 2014

Shoppers can now reserve new looks straight off the fashion runway with an assist from pre-order platform Luevo.