Five steps for staging a successful pop-up shop

Many pop-up shops are thrown together at the last minute, and often, it shows.

Samsung installing 'Entertainment Experience areas' in 500 Best Buy stores

May 16, 2014

Samsung recently announced a new retail initiative at select Best Buy stores, aimed at working with the electronics retailer's goal of providing customers…

Home Depot announces hurricane preparedness clinics

May 15, 2014

The Home Depot has announced its second annual Hurricane Preparedness Workshops, a single-day effort to prepare residents in storm prone regions for the…

Ten questions every retailer must ask in order to survive

by Chris Petersen — Owner, IMS

It's not what you know ... it's what you don't know that could be hurting your business.

Why big data is big news for retailers

by Clare Evans

Unlike ever before, brands can build up a truly accurate picture of their individual customers, as well as overall demographics.

CXPA announces Customer Experience Innovation award winners

May 14, 2014

The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field…

IBM unveils portfolio of cloud-based engagement tools

May 13, 2014

IBM today announced "IBM ExperienceOne," a new integrated portfolio of cloud-based and on premise offerings that it says will help clients quickly deliver…

Verizon expands customer experience program

May 9, 2014

Medallia, a provider of customer experience management (CEM) solutions, announced it has signed an agreement with Verizon Communications to unify customer…

Cheese maker Castello brings a pop-up store, and an Iron Chef, to NYC

May 2, 2014

Artisan cheese maker Castello announced it is opening a pop-up store today in New York City's SoHo neighborhood. The store will be open through July 6.

NRF says jobs bounce back after slowdown

May 2, 2014

The National Retail Federation issued the statements below from President and CEO Matthew Shay and Chief Economist Jack Kleinhenz in response to the April…

Revel Systems unveils iPad-based POS features for the visually impaired

April 30, 2014

Revel Systems, a provider of iPad POS solutions, has announced a new hardware and software product bundle aimed at providing technology features for the…

Want to connect with customers? Think mobile first. [infographic]

by James Bickers — Editor, Networld Alliance

Most Americans now own a smartphone and are using them to shop and eat out.

Starbucks considers white-labeling its mobile app

April 25, 2014

Tech companies and national retailers have approached Starbucks about whether the coffee giant would consider licensing or white-labeling its successful…

The two sides of customer service training

by Shep Hyken — CAO, Shepard Presentations

Understanding what it means to deliver great customer service and being the type of person who can deliver it are two very different things. Anyone can read…

Speed and quality: Must they be mutually exclusive?

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Speed vs quality: Which is more important to your customers? And what impact does each of them have on the customer experience?

National Retail Federation honored by Environmental Protection Agency

April 22, 2014

The National Retail Federation was recognized today on Earth Day by the U.S. Environmental Protection Agency with its 2014 SmartWay Affiliate Challenge award.

Thierry Mugler gets 'Alien' virtual assistant

April 18, 2014

French luxury fragrance brand Thierry Mugler, part of the Clarins Fragrance Group, has deployed the world's first full-height Tensator Virtual Assistant to…

Why in-queue merchandising matters (infographic)

The waiting line is a golden opportunity to reach consumers, but restraint and proper design are key.

QSR, retail partnerships highlight Q1 for ComQi digital signage

April 17, 2014

Marketplace momentum from emerging partnerships focused on vertical markets and enterprise opportunities highlight a strong Q1 and continuing 2014 outlook for…

Bang & Olufsen launches next-generation retail concept in North America

April 16, 2014

Bang & Olufsen has unveiled its first newly redesigned store concept in North America at the new Madison Avenue showroom in New York. According to the…