Customer Experience News & Media
Vitamin Shoppe announces Watts as new CEO
March 4, 2015
Vitamin Shoppe reported today that Colin Watts will be joining the company as its new chief executive officer effective April 6, 2015. Watts will also become a…
read nowTarget shares roadmap to transform business
March 4, 2015
At a meeting today for the investor community, Target Corporation Chairman and CEO Brian Cornell and members of his leadership team presented the vision and…
read now
New ICXA to promote tech-driven customer experience across all consumer channels
February 25, 2015
The newly launched Interactive Customer Experience Association will host its first annual ICX Summit in Chicago on June 29-30, 2015.
read now2015 Retail Customer Experience Top 100
Consumers weigh in on the top brands in four categories, including overall customer experience.
Presented by RetailCustomerExperience.com
download nowConsumer expectations of retailers growing fast, says new engagement index
February 16, 2015
J. Crew, Nike, Marshall’s and TJ Maxx, Walmart, Home Depot, Whole Foods, Amazon.com, Costco, and Dick’s all captured engagement leadership positions in a…
read now
Five innovative Barcelona retailers creating muy bueno customer experiences
by Bryan Pearson — President, LoyaltyOne
When most people think of Barcelona, the first features that come to mind are its unusual architecture, rich history and Catalan cuisine. But the area is also…
read nowBelly opts for Moki to drive consumer-facing tablets
January 30, 2015
Cloud-based software provider Moki has announced that Belly, which it says is the country's largest customer loyalty network and marketing solution, has…
read nowSurvey says: Nordstrom is consumers' favorite fashion retailer
January 28, 2015
The study also revealed that Foot Locker is consumers' favorite shoe retailer, followed by Skechers, Nike, DSW and Famous Footwear.
read nowC-store chain Thorntons targeting 1M loyalty members by end of Q1
January 26, 2015
Chain's Paytronix-powered Refreshing Rewards program should hit 1 million registered customers in first seven months.
read now
Five things to look for next week at NRF
by James Bickers — Editor, Networld Alliance
The BIG Show is bigger than ever, so where do you begin? Start with our checklist of five things to look for at retail's biggest gathering.
read nowHome Depot chairman to receive NRF Gold Medal Award
December 22, 2014
Additionally, France's Galeries Lafayette will be named International Retailer of the Year with Executive Chairman Philippe Houzé accepting the award on behalf…
read nowJapanese department store buys into digital signage
December 16, 2014
Japanese department store chain PARCO last month opened its new store in Fukuoka, Japan, deploying digital signage throughout the store as part of its ICT…
read now
#GivingTuesday: Do we need another holiday this season?
by Chris Petersen — Owner, IMS
Another holiday concocted to get us to buy more gifts? On the contrary, this special day is a simple idea that can become one of your most important traditions…
read now
Webinar spells out five big mistakes retailers are making with mobile this year
by James Bickers — Editor, Networld Alliance
As the holiday shopping season really gets underway, retailers need to make their online shopping experiences as frictionless as possible. This presentation…
read nowResearch suggests online retailers lose sales through irrelevant promotions, poor follow-up
November 13, 2014
Survey underscores retail's disconnects: Three quarters of online retailers promote irrelevant products, while others fail to build customer relationships that…
read nowSurvey says: 9 out of 10 have been frustrated by self-service tech
November 13, 2014
Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?
read now
Five retailers using technology to create remarkable shopping experiences
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Customers are willing to pay more for a better experience. Here are five retailers using technology to deliver it to them.
read nowDigital Signage as Part of a Seamless Customer Experience
Digital displays can serve as the glue that holds an omnichannel experience together.
Presented by HP Inc.
download now
Should your stores have a lifetime return policy?
by Nandini Jammi — Chief Storyteller, Kayako
How Trader Joe's, Nordstrom and others benefit from offering this extremely generous policy.
read nowNeiman Marcus launches one-click visual shopping experience
November 3, 2014
Neiman Marcus app users can now snap an image of fashion items and instantly be provided with all close matching products currently available.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
