Forget technology: Retailers need to master the basics first

Tech is great, but retailers first need to master the basics of customer service and user experience.

Senator Chuck Schumer introduces voluntary 'code of conduct' for retail surveillance

October 23, 2013

U.S. Senator Charles E. Schumer, The Future of Privacy Forum and a group of location analytics companies — including Euclid, iInside, Mexia Interactive…

Report: U.S. becoming a 'switching economy'

October 23, 2013

Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction…

7 strategies for building work ethic in your retail employees

Author Eric Chester delivered a keynote on reviving work ethic at this year's Fast Casual Executive Summit.

GuestLogix, NCR sign ten-year agreement

October 22, 2013

GuestLogix Inc., a global provider of onboard retail and payment technology solutions to airlines and the passenger travel industry, announced that it has…

T1Visions to present 'digital store of the future' at RAMP Summit

October 21, 2013

T1Visions, a provider of interactive touchscreen tables and walls, will speak on the future of retail and "the digital store of the future" at the Retail RAMP…

How to handle a retail customer complaint in 6 steps

by Bob Phibbs — CEO, The Retail Doctor

Have you ever tried to make a customer complaint but been unable to?

Is early Christmas marketing naughty or nice?

Does "Christmas creep" really help retailers make more silver and gold? Or does it just make customers see red? Here's what some shoppers think about the…

Under Armour launches 'retail theater' store in China

October 18, 2013

Under Armour has opened its first-ever "experience store" in Shanghai, China, combining elements of theater and promotional venues with those of a retail store.

CVS/pharmacy puts a new spin on the weekly circular

October 17, 2013

CVS/pharmacy today announced the launch of myWeeklyAd, a savings solution that the company said reinvents the American shopping staple — the weekly sales…

5 steps to personalize the in-store experience

A focus on the customer journey will improve your shopper's experience on their path to purchase.

Target tears a page from Apple's design book

October 17, 2013

Apple's store design has become as ubiquitous as the iPhone itself. Best Buy has tapped into Apple's minimalistic, hands-on approach to merchandising and now…

Study: Self-checkouts causing shopper frustration, abandoned carts

October 15, 2013

Recent research from Tensator found that one out of every three shoppers (out of nearly 400 polled) has walked out of a store without the goods they intended…

TexTrace RFID garment tags on display at Tyco Retail Experience Center

October 15, 2013

TexTrace, providers of technology for the apparel industry, has announced that its brand protection and authentication solutions are featured in the Tyco…

Apple turns to Burberry's Ahrendts to revitalize retail stores

October 15, 2013

Apple Inc. has tapped Burberry Group PLC Chief Executive Angela Ahrendts to lead the brand's retail efforts and oversee the "strategic direction, expansion and…

Macy's may break tradition and open doors on Thanksgiving

October 14, 2013

For the first time in Macy's 155-year history, certain store locations will open for business at 8 p.m. on Thanksgiving, according to a report in the Chicago…

Path to Purchase Institute gives top honor to Wii U interactive display

October 14, 2013

The Path to Purchase Institute announced the winners in the 2013 Design of the Times Awards competition Oct. 9 during the Shopper Marketing Expo in Chicago.

Comark to intro new monument kiosk during NRF show

October 14, 2013

Comark has announced that it will feature a new outdoor monument kiosk at the NRF Big Show on Jan. 13–14 in New York.

Saks to introduce The Fifth Man concept shop

October 11, 2013

Chicago's flagship Saks Fifth Avenue store will offer men a "new lifestyle shopping experience all under one roof," said Tom Ott, senior vice president for…

Five ways you are losing retail customers

by Gary Edwards — Chief Customer Officer, Emathica

Customer loyalty is the backbone of every successful retail business. Although it is important to attract new customers, the real gauge of the brand's health…