Webinar on customer experience measurement available on demand

September 30, 2013

On September 18, Retail Customer Experience hosted "How to truly make a difference with your customer experience measurement program," a free live webinar.

Amazon notches top spot on mobile retail benchmark

September 30, 2013

Amazon has topped the latest eChannel Retail Benchmark study from eDigitalResearch after the Internet giant's mobile channels outperformed the brand's popular…

How to replicate Disney's first-class customer experience

by Gary Edwards — Chief Customer Officer, Emathica

The Walt Disney Company has been pleasing audiences with its multi-faceted approach to entertainment since 1923. The envy of marketing executives around the…

The Connected Store

The ability of in-store devices to communicate with each other offers the potential to create an entirely new customer experience while at the same time…

Australian concept store to sell 'fashtronics'

September 27, 2013

There's a new concept store setting up shop in Australia that claims to blend fashion and electronics into what it calls "fashtronics."

Dr. Chris Petersen talks retail around the world

At this year's Retail Customer Experience Executive Summit, Dr. Chris Petersen shared insights from his travels to retailers all around the world, and talked…

Rent the Runway makes the move to mobile

September 26, 2013

Rent the Runway has officially made the leap from online to mobile, as the high-end fashion rental service announced the launch of an iPhone or iPod touch app…

UPS, comScore study shows shoppers want it easy

September 26, 2013

Data released today by UPS and comScore Inc. reveals that online shoppers are looking for more ease and control over their shipping and delivery experiences.

New Balance builds brand engagement at Foot Locker flagship

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The sneaker brand recently launched its 574 customization kiosk that turns shoppers into shoe designers.

David's Bridal boosts omnichannel inventory management

September 25, 2013

The supply chain solutions provider Manhattan Associates Inc. announced that David's Bridal is now using the firm's omnichannel solutions to ensure on-time and…

What's in store for the 2013 holiday shopping season?

Five predictions for what retailers can expect this holiday season and how they can prepare.

Vodafone tests virtual shopping wall on German employees

September 23, 2013

The mobile network operator Vodafone is tapping staff members at its German headquarters in Dusseldorf to test out an NFC-equipped virtual shopping wall…

Deloitte: Retailers must merge physical, digital storefronts for holiday sales win

September 23, 2013

As the economy improves at a gradual but steady pace, retailers can expect moderate gains this holiday season, according to a recent forecast from Deloitte.

Argentinean retail chain buys into Haivision CoolSign digital signage

September 23, 2013

Argentinean retail chain Musimundo has deployed Haivision's CoolSign digital signage solution to deliver dynamic content throughout its network of 200 stores…

Pinterest plans to test business ads

September 20, 2013

Pinterest CEO Ben Silbermann sent a message to users this week about the site's new test promoting certain business ads.

The store is still the star: Takeaways from the DSA symposium

The Digital Screenmedia Association's recent event highlighted the innovation of in-store technology.

Target launches 'baby experience program' in select Chicago stores

September 19, 2013

Target announced this week the launch of an enhanced baby experience program in 10 existing Chicago-area stores.

Survey ranks retailers on customer experience

September 19, 2013

RetailCustomerExperience.com has launched the second edition of its Best Retail Customer Experiences report just as retailers gear up for the holiday season.

Best Buy: Why in-store analytics are critical for survival

by Chris Petersen — Owner, IMS

Best Buy is a case study unfolding before our eyes. It is quite literally a test of how today's omnichannel consumers will behaviorally respond to radical…

Macy's Herald Square flagship now dubs as official NYC visitor center

September 18, 2013

Macy's famed flagship store is now co-branded with NYC & Company as an Official NYC Information Center, offering new services to enhance the customer…