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Customer Experience News & Media

Millennials the target of Aeropostale's new store prototype

March 14, 2013

Teen retailer Aeropostale is shedding its formerly logo-heavy brand and working to boost sales through increased engagement with millennials. An article on…

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Why retailers must embrace the Relationship Era

Indifference is expensive. Hostility is unaffordable. Trust is priceless.

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Learning from Oprah's roller coaster ride

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Tanya Young Williams offers great insights into Oprah Winfrey’s recovery after a near disastrous start of OWN (Oprah Winfrey Network). Whether they’re accurate…

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3M debuts Virtual Presenter at SXSW

3M recently debuted its first fully integrated, interactive Virtual Presenter at South by Southwest Interactive in Austin, Texas. SXSW attendees could interact…

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Control Group creates 'immersive' experience for Kate Spade flagship

March 12, 2013

The NYC-based technology and design firm Control Group today unveiled its work with the newly launched Kate Spade Saturday brand. The concept highlights the…

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ShopCube gamifies the online retail experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The e-commerce platform attempts to create a new category of online retail that caters to the casual gamer.

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With Glass, Google searches for place in retail

The headsets allow users to access information through a heads up display. 

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The five ways retailers can beat showrooming

by Chris Petersen — Owner, IMS

The term "showrooming" is the new buzzword in the dictionary of retail. It refers to the act of consumers literally shopping on their smartphones while in the…

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Target drops Shops, focuses on design partnerships

March 11, 2013

Target has decided to close the door on Shops. According to an article on startribune.com, the Minneapolis-based retailer said it has no plans to bring back…

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ComQi digital signage-mobile solution takes honors from Canadian marketing group

March 11, 2013

Digital in-venue media management company ComQi today announced that its Passport platform recently won an award for In-Store Engagement at the 2013 Shopper…

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Rent The Runway, the 'Netflix for fashion,' secures more funding

March 11, 2013

Rent The Runway, the website that lets users rent designer clothes, accessories and jewelry, has secured an additional $4.4 million in funding, bringing the…

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Best Buy VP tells Consumerist 'We are a true multichannel retailer'

March 8, 2013

In a recent article on Consumerist, Best Buy's Chief Communications Officer and Senior Vice President of Public Affairs Matt Furman spoke about whether or not…

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Health-centric retailers thriving

March 7, 2013

As many Americans get serious about living a healthier lifestyle, more stores are popping up and thriving that cater to the health-conscious market. According…

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How Walmart gets marketing right

by Jeff Fromm — Executive Vice President, Barkley

I believe that one of the reasons that Walmart has been so successful is its ability to think creatively about marketing. A case in point: Walmart recently…

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Pep Boys revamping Tampa store for improved customer experience

March 7, 2013

In a move to make auto repair more accessible and engaging for customers, Pep Boys is introducing a new approach to customer experience with the construction…

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Survey crowns Nordstrom as most-favored retail chain

March 6, 2013

Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department…

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Looking for love? Try Walmart

March 6, 2013

Walmart has built a reputation as a place where the less style-conscious can shop in their pajamas (or some other, far worse faux pas). But a recent study by…

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The future of self-service in retail

As the definition of self-service broadens, so too are its applications for retail.

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Target Canada President promises 'new shopping experience'

March 5, 2013

Canadian shoppers got their first taste of Target as the retailer opened its first three locations north of the border today. According to an article on…

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Study finds consumers lack interest in same-day delivery

March 5, 2013

Retailers can scale back their efforts to offer same-day delivery to online customers. A new study from The Boston Consulting Group found that free delivery…

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