Carrefour Group implements location analytics

May 23, 2013

Technology provider Esri and its partner company Galigeo announced the implementation of an enterprise-wide marketing solution for the Carrefour Group, a…

At Best Buy, the best customer experiences come from employee buy-in

by Bryan Pearson — President, LoyaltyOne

Ask any consumer about his or her best buying experience, and you’ll hear it did not simply involve a product purchase, but an entire brand encounter. This is…

Should purchasing intent be used to alter prices?

Charging different prices to different people may be discriminatory for the same reasons "ladies' nights" have been banned in some states.

ComQi releases Engage 8.4 digital signage CMS

May 23, 2013

Multichannel message management platform provider ComQi has announced its the release of the latest version of its digital signage and media content management…

A case for simplicity in retail

by Chris Petersen — Owner, IMS

Nothing seems simple anymore. It's amazing how complex our lives have become with the technology that was supposed to simplify our lives! As I was trying to…

Pricer intros new line of smart ESLs

May 22, 2013

Pricer, a provider of electronic shelf labels (ESL) for retailers, has launched SmartTAG, its new generation of ESL products.

IBM's Jeopardy-winning computer Watson now working on customer engagement

May 21, 2013

Two years after conquering Jeopardy, IBM's Watson is setting its sights on customer engagement.

Inventory fulfillment solution promises omnichannel execution

May 21, 2013

During this week's Momentum 2013 conference in Las Vegas, Manhattan Associates announced the release of its Store Inventory Fulfillment solution, which it says…

How to keep pace in the loyalty marathon

When running a marathon or building a loyalty program, remain patient, stick to your plan and trust your training.

Hellman's rolls out high-tech Recipe Cart (Video)

May 17, 2013

The Hellman's mayonnaise brand took an innovative approach to product awareness with its recent high-tech supermarket campaign in Brazil — one that resulted in…

Pricing: Innovation vs. enhancement

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Innovations premiums are huge. Early adopters often pay 3 to 4 times the price the mass market does. But what about product improvements? Do they carry the…

Customer Experience Professionals Association announces certification program

May 16, 2013

The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced that it will launch a Certification Program for…

Finish Line overhauls customer experience with new tech

May 14, 2013

Contingent Network Services announced recently its completion of a strategic IT project to deploy new in-store technology to Finish Line stores. The retailer…

Retail reboot: The changing face of retail worldwide

The evolution and tide of consumer change is global ... and is escalating.

Update: Nordstrom ends test of shopper tracking

May 13, 2013

Following a report on CBS 11 in Dallas (and subsequent reporting through other websites) that Nordstrom was tracking shoppers' activity via smartphone data…

Cloud computing could offer bright future for retailers

May 13, 2013

With the growing popularity of mobile, social and e-commerce, traditional brick-and-mortar retailers are turning to the cloud to optimize the in-store…

Engagement, analytic tech listed among retail trends to watch

May 10, 2013

A recent post on guardian.co.uk lists five retail technology trends that "just might help you create a standout customer experience."

M&S marks payment milestone

by James Wester

The retailer completed its deployment of contactless terminals and released significant usage numbers.

Ann Michaels launches customer engagement platform

May 9, 2013

The customer experience management firm Ann Michaels & Associates announced the launch of two new services that will be showcased at the National…

Three Key Considerations When Deploying WiFi In Restaurants

With proper planning, you can securely offer your customers the convenience of a BYOD network.