Millennials: Now Seating 80,000,000

Millennials make up nearly 25% of the U.S. population and represent direct spending power estimated at $200 billion annually. If brand marketers want to…

A positive customer experience may lead to stock market gains

April 3, 2013

Companies that deliver a great customer experience are rewarded — on Main Street and on Wall Street.

How one three-letter word can create a personal buying experience

by Chris Petersen — Owner, IMS

Much has been written and continues to be written about the battle between online e-commerce and retail stores. If it is only about lowest price, game over.

Study finds brands miss out on customer feedback

April 2, 2013

A recent study by Venuelabs reveals major brands are missing as much as 86 percent of local consumer sentiment about their in-store experiences.

Are Geeks out of place in Target's CE departments?

Early indications suggest that Target might expand the trial partnership to more locations.

The JC Penney debacle: Where did Johnson go wrong?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

JC Penney returns to high-low pricing, but the damage to the brand may be irreparable.

Opinion: Higher prices at JC Penney means lower prices at jcp

A branding expert tries to make sense of the retailer's multiple strategies.

Walmart's secret sauce: How the largest survives and thrives

by Chris Petersen — Owner, IMS

Amazon and omni-channel are sexy topics that grab a lot of retail press. But at the end of the day, Walmart is the largest retailer on the planet, and the…

Positioning and pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Pricing goes well beyond merely establishing a price. Indeed, there are some industries in which there’s little, if any, ability to adjust price. The health…

Walmart struggles to stock shelves with fewer employees

March 26, 2013

Walmart's thinly spread workforce could be contributing to its increasingly empty shelves. According to an article on Bloomberg, the retailer's disorganized…

Reinvention another key to retail's future

March 25, 2013

According to a recent article on brandchannel.com, the future of retail hinges not only on the successful adoption of new technologies, but also the retailer's…

This is the most popular customer service question ever

by Micah Solomon — president, four aces inc

“How should I compensate a customer for a service or product failure?”

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.

Oscar de la Renta brings True Fit to online shoppers

March 21, 2013

Oscar de la Renta is refreshing the customer experience on its e-commerce site by offering personalized shopping and fitting profiles with True Fit technology…

Restaurants reel in customers with retail

March 21, 2013

According to a recent interview aired on Minnesota Public Radio, there is a growing trend toward restaurant establishments serving a side of retail. And not…

Market Force study reveals more shoppers trying new retailers

March 20, 2013

Research from a new Market Force study reveals H&M, Kohl's and Macy's are luring the most potential new consumers into their stores. Rounding out the top…

Insights from eGain to lead multichannel strategy at JD Williams

March 20, 2013

Customer engagement solution provider eGain announced today that it was chosen by U.K. retailer JD Williams to lead its multichannel strategy. JD Williams…

Walmart tops list of most valued retail brands

March 19, 2013

Interbrand released its Most Valuable Retail Brands list for 2013 and the U.S. section is topped by the largest retailer on the planet — Walmart.

Cali store using robotics to compete with online retailers

March 19, 2013

For former Amazon executive Nadia Shouraboura, jeans and robotics are proving a successful combination. An article in the Seattle Times features Shouraboura's…

Canada's Joe Fresh setting up JC Penney boutiques

March 15, 2013

The cheap-chic style of Canada's Joe Fresh retail chain is setting up shop in approximately 700 newly renovated JC Penney stores, according to ctvnews.ca.