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Customer Experience News & Media

Scala CEO talks in-store digital design with retailers at Digital Screenmedia Symposium

May 8, 2013

Digital displays are common in today's retail space, but it takes planning to execute a design strategy. Tom Nix, CEO of the location-based media company…

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Nordstrom tracks shoppers to improve customer experience

May 8, 2013

Nordstrom is using tracking software to identify how much time shoppers spend in specific departments, according to dfw.cbslocal.com. The technology is being…

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BrightSign digital signage players powering Samsung shops in UK

May 7, 2013

A British electronics retailer has picked BrightSign digital signage players to power video walls for Samsung displays. According to a news release, Samsung…

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Video Walls Go Mainstream

Simpler technology and lower costs are making video walls a much easier puzzle to put together.

Presented by HP Inc.

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Scala will showcase retail, transportation and DOOH solutions at London NEC event

May 6, 2013

The location-based media company Scala will showcase transportation, retail and digital out-of-home solutions during next week's fifth annual NEC Display…

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Retail Mesh 'cuts through clutter' of mobile coupons

May 6, 2013

The rise of mobile technology in retail has led to a surge of platforms that push targeted, location-based mobile coupons to smartphone-wielding shoppers. A…

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Busting the myths of specialty retail

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

We achieve what we believe. Sometimes that serves us well, and sometimes that holds us back. Here are some of the myths that create barriers to success in…

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Millennial marketing guru gives sneak peek of Fast Casual Executive Summit keynote

Creating brand fans out of Millennials -- consumers ages 18 to 34 -- is key for every restaurant's success. Jeff Fromm, millennial expert and 2013 Fast Casual…

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Commentary: Evoking the shopper's wants and needs

How interactive digital signage through mobile brings shoppers' desires to focus.

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Reality Interactive will power digital media in new Time Warner demo stores

May 1, 2013

Reality Interactive, a full-service digital merchandising agency, will serve as the digital media partner for Time Warner Cable, which has recently launched…

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JCPenney ad admits mistakes, begs for business

May 1, 2013

JCPenney is hoping that shoppers are willing to forgive and forget — and return to its hallowed aisles. In a new video ad, the company admits to "mistakes" and…

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Opinion: How social media is changing retail

The traditional path to purchase has been disrupted by the convergence of websites, kiosks, tablets, smartphones and social media.

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What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

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With Presence, retailers can set the mood

April 30, 2013

Mood Media announced today the launch of Mood Presence, a mobile marketing technology that utilizes its music network to connect retailers and marketers…

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Origin Displays grows in tandem with Long Island drive-thru supermarket chain

April 29, 2013

The last two years have been busy for The Barn, a chain of drive-thru supermarkets on Long Island, N.Y. And as the family-owned chain has grown through…

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Key considerations for digital signage and omnichannel retail

by Christopher Hall — writer, self

New store designs should incorporate digital signage when planning for an omnichannel strategy.

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Why you need to 'multiculturize' your brand

by Arturo Nava — Managing Partner & Co-founder, Marketealo

There is a huge emerging Latino wave “Multiculturizing” America that will also change the mainstream market in the U.S. Latinos represent a massive $1.…

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Samsung Experience Shop opens in NYC Best Buy

April 25, 2013

Samsung Electronics celebrated the launch of the Samsung Experience Shop with the grand opening of their newest location in New York's Union Square Best Buy…

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LightSpeed launches new data-driven interface

April 25, 2013

The software company LightSpeed today announced the launch of StoreMaster, a re-engineered interface for the Mac that provides retailers with complete control…

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It's 10:00 o’clock. Do you know where your profits are?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When I began my consulting practice 24 years ago I’d go into companies and ask “What’s making money?” Most of the owners/CEOs would shrug, indicating that they…

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