In-aisle self-scanning enters the Middle East

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

A concept store in Abu Dhabi implements in-aisle scanning to go with the area's modernization project.

How in-store navigation impacts customer experience

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Few phrases conjure up more anxiety than "we're lost."

Wooing shoppers with personalization

Retailers have realized they must create personalized shopping experiences in order to effectively compete.  

Commentary: 4 benefits of omnichannel retailing

Retailers need an omnichannel strategy to maintain a competitive edge and retain the connected shopper.

InComm launches in-store digital sales program

July 16, 2013

A new in-store sales program launched today by InComm uses point-of-purchase marketing to encourage shoppers to make a digital purchase while in a…

Online retailers increasingly moving into the real world

July 12, 2013

Among online-only retailers, opening brick and mortar locations is an emerging trend, according to a report in the Seattle Times.

Vendaria launches cloud-based product discovery platform Sidekick

July 11, 2013

Vendaria Media, a provider of digital merchandising tools and services to leading manufacturers and retailers for more than a decade, has introduced its…

Oracle shares customer experience findings from global research

July 11, 2013

Oracle recently conducted research into the shopping needs and expectations of consumers in Brazil, China, Germany, Japan, Russia, the UK and the US, in an…

Are pop-ups a permanent fixture in retailing?

For shopping centers and permanent stores, a pop-up can create excitement and a sense of urgency that can drive traffic.

Commentary: Three business principles retailers should invest in

Should business and brands always love 'what's new'?

Commentary: Why retail must differentiate or die

Retailers can no longer be all things to all shoppers.

Study: Retailers are ill-equipped to deliver omnichannel experience

July 8, 2013

A new study conducted by EKN and sponsored by Epicor has found that brick-and-mortar retailers are ill-equipped to offer the next-generation of consumers the…

Elo Touch intros interactive tablet for retail

July 8, 2013

Elo Touch Solutions has announced a new mobile touch-computing tablet designed to help retailers enhance their customer experience, drive sales efficiency and…

Have you experienced your customer experience - as a customer?

Can you assume, with any confidence, that shoppers will enjoy something you've never tried yourself?

Digital signage driving customer engagement at Telecom Italia store in Rome airport

July 1, 2013

YCD-Multimedia, a global provider of smart digital media solutions, has announced that Telecom Italia has selected YCD's digital signage platform to implement…

Abercrombie's exclusionary marketing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

On an apparently slow news day someone resurrected a comment Mike Jeffries, Abercrombie's CEO, made in an interview in 2006 in which he said that Abercrombie…

Samsung's Singapore flagship resembles Apple store design

June 27, 2013

Samsung may be taking another page from the Apple playbook with its latest Samsung Experience Store at VivoCity in Singapore. According to psfk.com, the store…

Western Union invests in data tech

June 25, 2013

The Western Union Company announced an internal Big Data initiative designed to help define and capture growth opportunities within the company's digital…

Staples takes a page from the omnichannel playbook (Video)

The office supply chain's recent prototype stores aim to blend online with in-store.

For retail, 'Big Data' means big benefits

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.