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Customer Experience News & Media

What if Best Buy charged admission?

by Doug Stephens — President, Retail Prophet Consulting

O.K., suspend your disbelief just for a moment and hear me out…

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STRATACACHE makes its play for retail digital signage

January 21, 2013

STRATACACHE, a provider of scalable, high-performance digital signage, content distribution and enterprise video acceleration technologies, recently launched a…

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Latest Voxware study examines consumer return habits

January 18, 2013

Voice solution provider Voxware released research this week on consumer product returns. The findings highlight why consumers return items purchased online or…

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IBM collaborates with jewelry chains for multichannel redesign

January 18, 2013

IBM and Signet Jewelers Ltd. recently announced a collaboration on an e-commerce strategy and digital marketing redesign for Signet's national U.S. store…

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NRF: Walmart CEO's three-part plan for change

Local sourcing and a guarantee of jobs for veterans are at the core of the retail giant's 2013 strategy.

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Study: Luxury brands have more mobile shoppers, less satisfaction

January 17, 2013

Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail…

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Chipotle's Jessica Harrison talks Fast Casual Summit

Jessica Harrison, marketing programs director for Chipotle Mexican Grill, gives her impressions of the Fast Casual Executive Summit.

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NCR's PayPal partnership makes 'everyday easier'

PayPal brings its digital wallet to NCR's broad footprint of retailers and restaurants.

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STRATACACHE intros Retail Cache for faster in-store browsing at NRF BIG show

January 15, 2013

STRATACACHE, a provider of scalable, high-performance digital signage, content distribution and enterprise video acceleration technologies, is exhibiting its…

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Survey: Retailers seek to master omnichannel in 2013

January 14, 2013

The rise of the connected shopper is causing a change in strategic focus for retailers. According to the 2013 Shop.org/Forrester Research State of Retailing…

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NRF announces leadership changes

January 14, 2013

The National Retail Federation today announced that Saks Inc. Chairman and CEO Stephen I. Sadove has been elected chairman of the NRF Board of Directors and…

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NRF: How Coca-Cola creates happiness for consumers and retailers

An emphasis on optimism and positivity was evident at this year's opening keynote.

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NRF: Dell unveils end-to-end cloud solution for retail

The IT giant announced its plan to stitch together all of the disparate pieces needed to move retail tech to the cloud.

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When retail associates hold their head up

by James Bickers — Editor, Networld Alliance

During a panel discussion this morning at the NRF 102nd Annual Convention & EXPO, the conversation turned to hiring and keeping employees that are willing…

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Walgreens' Well Experience concept blurs channels

January 10, 2013

Walgreens wants to be known as more than just a pharmacy. In a recent article on Forbes, CEO Gregory Wasson explained how the chain is moving beyond the…

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A little consumer play time could help brands boost engagement

January 9, 2013

With traditional forms of advertising losing effectiveness, improving customer engagement has become the target strategy for many retailers. According to an…

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Tensator set to display digital signage Virtual Assistant, self-service at NRF Big Show

January 7, 2013

Tensator, a global provider of queue management and customer journey solutions, today announced it is launching several new digital signage and self-service…

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Blog lists 6 tips for store layout design

January 4, 2013

The layout of a retail store can have significant impact on sales and customer experience, a fact well-known to retailers (take Apple's recent application to…

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The Retail Revival has begun!

by Doug Stephens — President, Retail Prophet Consulting

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SeeMore partners with Trends for more retail AR

January 3, 2013

SeeMore Interactive Inc., a developer of augmented reality (AR) retail marketing platforms, has partnered with licensed poster-provider Trends International…

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