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Customer Experience News & Media

With Glass, Google searches for place in retail

The headsets allow users to access information through a heads up display. 

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The five ways retailers can beat showrooming

by Chris Petersen — Owner, IMS

The term "showrooming" is the new buzzword in the dictionary of retail. It refers to the act of consumers literally shopping on their smartphones while in the…

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Target drops Shops, focuses on design partnerships

March 11, 2013

Target has decided to close the door on Shops. According to an article on startribune.com, the Minneapolis-based retailer said it has no plans to bring back…

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ComQi digital signage-mobile solution takes honors from Canadian marketing group

March 11, 2013

Digital in-venue media management company ComQi today announced that its Passport platform recently won an award for In-Store Engagement at the 2013 Shopper…

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Rent The Runway, the 'Netflix for fashion,' secures more funding

March 11, 2013

Rent The Runway, the website that lets users rent designer clothes, accessories and jewelry, has secured an additional $4.4 million in funding, bringing the…

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Best Buy VP tells Consumerist 'We are a true multichannel retailer'

March 8, 2013

In a recent article on Consumerist, Best Buy's Chief Communications Officer and Senior Vice President of Public Affairs Matt Furman spoke about whether or not…

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Health-centric retailers thriving

March 7, 2013

As many Americans get serious about living a healthier lifestyle, more stores are popping up and thriving that cater to the health-conscious market. According…

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How Walmart gets marketing right

by Jeff Fromm — Executive Vice President, Barkley

I believe that one of the reasons that Walmart has been so successful is its ability to think creatively about marketing. A case in point: Walmart recently…

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Pep Boys revamping Tampa store for improved customer experience

March 7, 2013

In a move to make auto repair more accessible and engaging for customers, Pep Boys is introducing a new approach to customer experience with the construction…

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Survey crowns Nordstrom as most-favored retail chain

March 6, 2013

Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department…

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Looking for love? Try Walmart

March 6, 2013

Walmart has built a reputation as a place where the less style-conscious can shop in their pajamas (or some other, far worse faux pas). But a recent study by…

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The future of self-service in retail

As the definition of self-service broadens, so too are its applications for retail.

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Target Canada President promises 'new shopping experience'

March 5, 2013

Canadian shoppers got their first taste of Target as the retailer opened its first three locations north of the border today. According to an article on…

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Study finds consumers lack interest in same-day delivery

March 5, 2013

Retailers can scale back their efforts to offer same-day delivery to online customers. A new study from The Boston Consulting Group found that free delivery…

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Coinstar counting on growth of automated retail

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The company's kiosk lineup focuses on a new ways to automate the buying process.

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JC Penney still struggling through reinvention

March 4, 2013

After last week's abysmal earnings call, where JC Penny reported a quarterly loss of $427 million, a writer for Slate decided to take a trip to his local JCP…

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Cabela's opening in Columbus to be 'Disneyland of retail'

March 1, 2013

When Cabela's opens the doors to its new Columbus, Ohio location, shoppers will be greeted by the woodsy sounds of deer grunts and turkey calls. According to…

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Mobile concept store rolls out interactive self-service digital signage

March 1, 2013

At Telenet's Mobile concept store in Belgium, communication technology and digital signage play a decisive role in helping customers find the product or…

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Make love not war: Tips on how to embrace showrooming

by Christopher Hall — writer, self

A customer experience expert discussed his showrooming strategy at DSE13. 

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TED Fellow's new AR tech pushes boundaries of virtual retail

February 28, 2013

Augmented reality applications that allow shoppers to "virtually" try on clothing are gaining steam in the retail space, but a recently released clip of "What…

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