Commentary: Omnichannel meets in-store merchandising

A Frank Mayer exec discusses how in-store merchandising can bridge the gap between online and in-store shopping.

AT&T flagship wins retail design award

February 14, 2013

AT&T's flagship store on Chicago's Magnificent Mile took home top honors during the 42nd Retail Design Institute Design Awards Gala. The AT&T Michigan…

Tesco digital pilot brings online experience to in-store shopping

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Insight from Cisco helps Tesco 'catch and keep' digital shoppers.

Mood Media to rebrand retired Muzak

February 13, 2013

Muzak, the music service that gets piped through the speakers at shopping malls and office buildings, will undergo a rebranding effort by its parent company…

Apple CEO announces store closures, likens retail experience to Prozac

February 12, 2013

Apple CEO Tim Cook told attendees at the Goldman Sachs investor conference that Apple plans to close 20 of its retail locations in order to relocate and…

Stage, actors, script: Great theater and retail

by Chris Petersen — Owner, IMS

One only needs to peruse the retail headlines to see the wide ranging discussion on the importance of customer experience in retail. In IMS Retail University…

Giving shoppers what they don't know they want

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The National Grocers Association and Supermarket Guru released some teaser facts from their Consumer Panel Survey that will be released at the annual…

Kiosk replaces coupon clipping with convenient deals (Video)

Zebra Technologies discusses its latest solution that makes couponing easier for both the shopper and the retailer.

Micah Solomon, Dr. Chris Petersen added to Retail Customer Experience Executive Summit agenda

February 6, 2013

The fourth annual Retail Customer Experience Executive Summit will take place August 13-14 at the Hard Rock in San Diego.

Customers test showers and ovens at Cali home supply store

February 5, 2013

The kitchen and bath specialty store Fixtures Living is going big on the "try before you buy" approach.

JC Penney ditches RFID plans for tagging and self-checkout

February 4, 2013

JC Penney has shelved its plans for a large-scale RFID implementation across store locations, according to an article on rfidjournal.com. As February marks the…

An amazing customer experience from TSA?

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Last Friday I was in line for security at Logan airport. I noticed that there was only one agent checking IDs, so I figured this was going to be a long and…

GiftWise kiosk wins PayBefore award

February 1, 2013

Paybefore has chosen Self-Service Networks' GiftWise Gift Card Kiosk as a winner in the 7th annual Paybefore Awards in the Best Retail Merchandising category.

Commentary: Whole Foods' 'drink while you shop' plan won't work for most retailers

Whole Foods in Washington, DC not only has a bar in-store, but lets shoppers carry their drinks while they shop.

Intel's interactive display spices up the customer experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

A scent-based game for the McCormick spice company engages the consumer with the power of smell.

Sporting goods store unveils 'retail lab' with in-store tech

January 29, 2013

The Canadian sporting goods retailer Sport Chek today unveiled a tech-heavy retail lab at its flagship store in Toronto. Utilizing interactive kiosks, digital…

Voto app brings democracy to shopping

January 29, 2013

Retailers looking for a tool to boost customer engagement have a new mobile application to add to their array of choices. The iPad kiosk company ArmorActive…

Apple granted patent for "distinctive design" of stores

January 24, 2013

Retailers looking to take a page from Apple's playbook on store design and layout now have to worry about copyright infringement. The U.S. Patent &…

Tesco pilots new kiosk, AR tech

January 24, 2013

U.K. retail chain Tesco is piloting a "magical" augmented reality mirror and digital mannequin in several locations, according to digitalartsonline.co.uk.

Lowe's to add 45K seasonal workers

January 23, 2013

Lowe's announced this week its plans to hire approximately 45,000 seasonal employees at its stores in the U.S. during spring — the busiest time of year in the…