GlobalShop 2012: Consumers have a 'need for speed'

Retailers must be fast, flexible and mobile to succeed.

Kokley unveils new iPad apps for retailers

February 29, 2012

Kokley Inc. will introduce its software solutions for in-store iPad programs at GlobalShop 2012 and Digital Signage Expo. These include Kokley Complete as well…

Speakers, agenda announced for Retail Customer Experience Executive Summit

The third annual event is set to convene at Hotel Sax in Chicago on August 6-8, 2012.

How to spot a winner

by Harvey Mackay — Author, Mackay Mitchell

Vietnam is wars ago on the American landscape. Nobody associates it with winning, yet it offered one of the best and most perceptive stories about winning I've…

First Data's OfferWise streamlines offer redemption at the point of sale

February 28, 2012

First Data Corp. has announced the availability of its OfferWise solution, a new open platform that the company says simplifies the offer redemption process…

Eight ways retailers can leverage Pinterest

The new social sharing site is seeing explosive growth, and retailers are taking note.

AT&T opens high-tech, bilingual store in Queens

February 27, 2012

New York Yankees pitcher Dwight Gooden was on site today to help AT&T celebrate the grand opening of its largest and newest store in New York.

Study: Retailers must engage employees to please shoppers

February 22, 2012

Employee engagement in the U.S. retail sector has sunk to its lowest levels since 2009, according to a new study claiming that employee engagement is directly…

Is Walmart losing customer trust?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In her Entrepreneur.com article "Seven Ways to Avoid Competing on Price," Carol Tice cites a WSL/Strategic Retail study that shows that "86 percent of…

How to use liveblogging to promote retail events

Customers might not be able to attend your in-store event, but they can interact with your brand online.

Target may not be 'Wu-ing' shoppers with scarcity tactics

Jason Wu for Target merchandise lands on eBay instead of in shoppers' carts.

Starbucks opens first ski-thru location

February 17, 2012

Skiers talented enough to drink coffee while skiing may be happy to hear that Squaw Valley USA, a ski resort in California, has opened the world's first…

Prices up, profits down

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A recent Washington Post/Bloomberg Business article stated that Hormel Foods' fourth quarter 2011 profit slipped 3 percent. Price increases were blamed for…

Smaller boxes work for Whole Foods

Whole Foods Markets' push to target smaller markets with smaller stores is performing well above expectations.

Australian retailer taking 'window shopping' to next level

February 16, 2012

Australian multichannel fashion brand Sportsgirl is unveiling a 24/7 shopping experience with a "window shop," that allows customers to purchase products…

NRF: 2012 all about customer interaction and experience

February 15, 2012

In an effort to build customer engagement, capture wallet share and accelerate sales growth, retailers in 2012 will focus on a number of customer-centric…

Building loyalty the Hsieh way

by Lisa Biank Fasig — Director, JZMcBride and Associates

Perhaps it has something to do with our general fondness for footwear and do-goodery, because when it comes to delivering a positive image, Zappos.com walks…

Udi's Food using ShelfX self-checkout

February 13, 2012

ShelfX, a provider of a self-checkout and inventory management solution, announced today that Udi's Food will integrate the system to shorten customer…

Good selling is good service; Good service is good selling

Sales and service are not separate functions. They are two sides of the same coin.

Four customer experience management predictions for 2012

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can make a…