Media Logic now tracking the social effectiveness of 70 new brands

January 24, 2012

Based on data gathered through its Retail Social Juice Index (RSJI), Media Logic announced the addition of 70 new brands to its Retail Social Juice Index…

Survey says: 51% of shoppers seek online access via in-store kiosks

January 24, 2012

More than half (51 percent) of shoppers in the United States seek out in-store kiosks for access to the retailer's website, according to a recent survey from…

IBM announces new m-commerce tools for retail

by James Wester — Editor 1, Mobile Payments Today

The company says new software reflects changing consumer expectations.

Are you 1 of the 80 percent? 4 ways to avoid failing at multi-channel

Retailers must focus on customers' desires to get them to buy across channels.

Procter & Gamble seeking way to scan coupons to phones

January 23, 2012

Coupons are coming to consumers' phones, according to Procter & Gamble, who just signed a deal with a Silicon Valley start-up to find a way to scan coupons…

NRF12: Five traits retailers must possess to be future proof

Brick-and-mortar retailers looking for ways to stay relevant got some advice on Tuesday at NRF's Big Show.

Staples Canada implements customer experience management program

January 18, 2012

Agility Metrics announced that it has been chosen by Staples Canada to run its Customer Experience Management program at more than 300 Staples and Bureau en…

NRF12: Opening remarks from NRF president Matthew Shay

Successes on Capitol Hill were the highlight of the opening address.

NRF12: Why retailers should heart Conscious Capitalism

Executives of Whole Foods and Container Store lay out the four elements of Conscious Capitalism.

NRF survey: Amazon is tops in customer service

January 18, 2012

Consumers have spoken: Amazon.com has the best customer service among U.S. retailers, according to a survey of thousands of shoppers. In a survey of 9,37…

The one and only question facing Sears

by Doug Stephens — President, Retail Prophet Consulting

Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close as many as…

Retail chain Century 21 adds NCR Netkey digital signage solution

January 16, 2012

NCR Corp. recently announced that Century 21, a discount designer department store chain, will expand its use of digital signage to stores throughout the…

KWI and VeriFone team up to deliver cloud-based mobile POS

January 15, 2012

KWI today announced a partnership with VeriFone to bring KWI Cloud 9 Mobile Point-of-Sale (Mobile POS) to market.

Saks Fifth Avenue pilots Cornell-Mayo's mobile POS

January 15, 2012

Cornell-Mayo Associates today announced that Saks Fifth Avenue is piloting Cornell-Mayo's Omniexpress mobile POS application for the iPod at two Saks Fifth…

Digby launches Localpoint location-based marketing platform

January 15, 2012

Digby announced today the launch of Digby Localpoint, a mobile platform that enables location-based marketing, analytics and commerce for top brands.

HP unveils latest tools for enhancing, unifying the store experience

January 15, 2012

HP today unveiled new offerings designed to help retailers create an exciting, seamless customer experience across multiple store touch points.

NRF12: 'This Is Retail' video contest unveiled

"We're on a hunt to find the best retail stories in America," says NRF CEO Matthew Shay.

JDA Software launches JDA Customer Engagement suite

January 15, 2012

JDA Software Group Inc. today announced a new solution designed to improve and personalize the customer shopping experience, build consumer loyalty and drive…

Microsoft announces Dynamics AX 2012 for Retail

January 15, 2012

At the National Retail Federation's annual conference today, Microsoft Corp. announced the upcoming release of Microsoft Dynamics AX 2012 for Retail, which the…

AisleBuyer announces mShop version 2.0

January 15, 2012

AisleBuyer LLC, a provider of in-store mobile commerce solutions for retailers, restaurants and brands, today released a major update to its commerce platform…