NetWorld Alliance publishes best practices for e-commerce usability

July 26, 2011

LOUISVILLE, Ky. – NetWorld Alliance, publisher of Retail Customer Experience and other B-to-B news and information portals, has published "Executive Briefing…

Seven ways to tweak your loyalty initiatives for success

The bigger a company gets, the easier it is for a customer to get lost in the growing focus on sales, margin and scaling up.

How Fromagination is the Big Cheese in Wisconsin

by Annamaria Turano — Executive Director, MCAworks

Fromagination has a passion for artisan cheese and perfect companions. Named a 2011 Outstanding Retailer by the National Association for the Specialty Food…

How Apple can beat the fake Apple Stores

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

In today's New York Times, Nick Bilton writes about fake Apple stores selling real Apple products popping up. He notes that the "store design and employees are…

Traditions build customer loyalty

by Peggy Carlaw — VP, Impact Learning Systems

Over the weekend, I went on a trip to my favorite vacation spot: Family Camp. This is a little spot nestled in the forest of the Sierras right outside…

Reshaping the Shopping Experience with Technology Convergence

Customers are increasingly demanding an interactive shopping experience. Learn how to blend a variety of channels into a digital convergence that will keep…

Presented by HP Inc.

A&F reveals details of new Paris flagship store

July 20, 2011

Perched on the Champs Elysees, Abercrombie & Fitch's newest flagship store in the heart of Paris boasts 31,000 square feet over four floors of richly…

Nike redesigns its London 1948 retail space

July 20, 2011

According to music and lifestyle magazine RWD, Nike has redesigned its 1948 retail space in London. Originally opened in the summer of 2008, the venue is "part…

Five ways to use mobile to drive positive brick-and-mortar shopping experiences

Extending the aisles, using games to engage shoppers among the ways mobile can make in-store shopping better.

Retailers turning to tech-enabled touch points

July 14, 2011

Seventy percent of retailers are empowering their employees with technology-enabled touch points — including digital signage and self-service kiosks — to help…

Not So Pretty in Pink

by Lisa Biank Fasig — Director, JZMcBride and Associates

Customer experience: Southern hospitality at its finest

by Peggy Carlaw — VP, Impact Learning Systems

I live in the happiest place in America. No, it's not Disneyland, it's San Luis Obispo, California. At times, it feels like I'm in a small southern town where…

Microsoft makes surprise decision to expand retail presence

July 13, 2011

A story at WindowsITPro.com reports that Microsoft will dramatically step up the pace of store openings over the next two years.

Study affirms importance of in-store technology

July 12, 2011

Retailers are turning to technology to boost customer satisfaction, productivity and multi-channel sales, according to a study co-sponsored by HP and RSR…

Walmart gas discounts: Will they change the fuel incentive landscape?

by Sharon Goldman — Senior Director, COLLOQUY

That value isn’t necessarily derived from lower prices — though, of course, price is a strong loyalty motivator for consumers. As a giant retail leader that…

Stop marketing already!

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

We live in an age George Jetson would consider futuristic (sans the flying cars, of course). We have pushbutton everything. Pushbotton marketing, pushbutton…

Rosetta Stone launches 'experience store' concept

July 11, 2011

A Business Wire story at MarketWatch.com reports that Rosetta Stone has opened two new concept stores in West Hollywood, Calif., and McLean, Va. Both stores…

Retail trends go under the microscope at August Summit

Consumer trend experts Vickie Abrahamson and Mary Meehan will share the findings of their latest research.

Oracle confers 2011 Retail Excellence Awards

July 10, 2011

Oracle announced its 2011 Retail Excellence Award winners recently at its annual Oracle Retail CrossTalk conference. The awards recognize outstanding…

Mercedes Dealers get top marks for retail experience

July 10, 2011

According to a report in MediaPost.com, Mercedes dealers received the highest satisfaction index rating for the third year in a row in the Pied Piper Prospect…