Casual Male opens a Destination XL store in Murray, UT

August 10, 2011

Casual Male Retail Group Inc., a retailer of men's big and tall apparel, has opened a new Destination XL in Murray, Utah, located at 6170 S. State Street.

Mayo Clinic goes shopping for patients at Mall of America (Video)

by Christopher Hall — writer, self

Interactive kiosks and digital signage highlight the Mayo Clinic's new "high-tech outpost" at Mall of America.

Retail Customer Experience Executive Summit: 'We know where you are'

Panelists chat about how to get consumers on board with location-based marketing.

Fits.me virtual fitting room launches in the US

August 9, 2011

Fits.me, a bio-robotic virtual fitting room for e-commerce apparel websites, yesterday announced it will launch in the U.S. on the Park & Bond luxury…

Retail Customer Experience Executive Summit: Taking your customers on the ride of their lives

Bob Phibbs, the Retail Doctor, discusses how companies can create 'amusement park-like' customer experiences.

Technology should create better customer interaction

Executives school Summit attendees on how to best incorporate technology.

Retail Customer Experience Executive Summit: Do you know what your customers are thinking? (video)

A consumer branding researcher gives the scoop on the consumer's inner decision-making process.

Survey: Twice as many people tell others about bad service than good

Americans are placing an even greater premium on quality customer service this year.

Retail Customer Experience Executive Summit: Microsoft vs Apple

Attendees toured the Mall of America and weighed in on Apple's and Microsoft's customer experiences.

Closing the sale: Moving from transactions to 'thank you'

by Annamaria Turano — Executive Director, MCAworks

The customer decision-making process never ends with the actual sale. Too many retailers fail to recognize the importance and immediacy of the final step in…

Zappo's Tony Hsieh on The Colbert Report

by James Bickers — Editor, Networld Alliance

In case you missed it: Zappo's CEO Tony Hsieh appeared as the interview guest on Comedy Central's "The Colbert Report" the other night, discussing his…

Creating dynamic consumer experiences: Let the future begin

These are the four fronts in the battle to reclaim the future of retail.

Retail Customer Experience Executive Summit will host exclusive reception at Red Chariot

August 3, 2011

Next, week, the second annual Retail Customer Experience Executive Summit will take place at the Graves 601 hotel in Minneapolis, MN. In addition to two full…

Mall landlords use technology to woo shoppers

August 2, 2011

Mall owners are fighting fire with fire. According to a Bloomberg report, some of the world's largest mall owners are using online and mobile technologies to…

Four Benefits for Retailers and Customers from Self-Service Kiosks

Deployment of the technology yields benefits on both sides of the counter.

Cabela's launches iPhone, Android shopping apps

August 1, 2011

Cabela's, an outfitter of hunting, fishing and outdoor gear, has announced the launch of its iPhone and Android rich app to complement its mobile-optimized…

New Wrinkle in the Advertising World

by Lisa Biank Fasig — Director, JZMcBride and Associates

Cosmetics companies have given a new meaning to the term “beauty before age,” and it’s gotten them the old heave-ho in Britain.

Facing extinction, video stores reinvent themselves

July 31, 2011

An article in the New York Times takes a look at the "few scrappy Davids" that are clinging to their video stores, staring down the goliaths that are redbox…

How retailers are giving men what they want

Is it really as simple as "Hooters plus product" when it comes to getting men excited about shopping?

NetWorld Alliance publishes best practices for e-commerce usability

July 26, 2011

LOUISVILLE, Ky. – NetWorld Alliance, publisher of Retail Customer Experience and other B-to-B news and information portals, has published "Executive Briefing…