Manchester retailer offers shoppers interactive fitting room, self check-out

May 8, 2024

River Island's expanded store in the Arndale Center, in Manchester, England, offers an integrated shopping experience boasting interactive fitting rooms and…

Understanding shopper behavior drives big wins for jewelry retailer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…

Walmart pulling self-checkout lanes due to shoplifting

May 6, 2024

Walmart is removing more self-checkout lanes from store locations including Shrewsbury, Missouri, Cleveland, Ohio and Albuquerque, New Mexico, according to a…

Sam’s Club deploys AI-powered exit tech at 120-plus locations

May 3, 2024

Sam's Club has deployed AI-powered exit technology at more than 120 locations.

Houston Airports debuts smart vending for feminine products

May 2, 2024

Houston Airports is teaming up with restroom management company Trax Analytics to use smart vending machine technology to ensure free feminine products remain…

ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

Consumers favor slow traffic over a poor customer experience

April 29, 2024

Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.

Wayfair opening 1st physical store in May

April 29, 2024

Wayfair aims to open its first-ever brick-and-mortar location in May.

Missouri Walmart store pulls self-checkout kiosks

April 26, 2024

A Walmart in Shrewsbury, Missouri, is pulling out self-checkout kiosks and reinstalling traditional checkout lanes, according to a USA Today report.

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

Amazon selling smart cart tech to retailers

April 26, 2024

Amazon is selling its smart grocery cart technology as a service offering and the technology is in play at grocery locations.

Charleston Shoe Company founder talks customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…

Roadmap for retailers navigating privacy in the era of consumer data protection

by Tom Gleeson — CEO, Kepler Analytics

Reasons why retailers must reevaluate data collection and utilization strategies.

Wisconsin supermarket co-op goes digital with ordering

April 25, 2024

Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…

Neiman Marcus debuts immersive ‘retail-tainment’ experience

April 25, 2024

Neiman Marcus, in partnership with Balmain, has launched the 'Balmain Beach Club,' an immersive customer activation. The immersive experience is available in…

AI overload: The good, the bad, and the ugly impact on customer experience

by Tomer Azenkot — CEO, Vee24

With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…

A look at AI today, and down the road, in the retail industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…

Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs

Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

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