Why SMS is a powerful marketing channel when personalized

by Nate Frick — Enterprise Strategy Director, Marigold

Personalization means making a bigger effort than simply including a customer’s first name in a text message. It’s about understanding and caring about the…

Carve Designs launches swim quiz to help customers find best suit

July 1, 2024

Carve Designs is using AI to help customers find the best swimwear choice.

Walgreens saving big bucks with Zebra tech

June 27, 2024

Walgreens Boots Alliance is optimizing operations with Zebra's Workcloud Actionabal Intelligence software and also saving millions by enhancing operational…

Shoezone offers free next day delivery

June 26, 2024

Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.

Fleet Feet leader shares customer experience strategy insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…

Target partners with Shopify on curated product line at Target Plus

June 24, 2024

Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.

Partner Tech Set to Debut Next-Gen Self-Checkout Solution with Advanced AI Features at RSPA

Advanced AI-driven self-checkout software revolutionizes the customer experience and enhances theft prevention.

Improving customer experience: 3 strategies to get ahead in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.

Shopify for POS Touchscreens and Kiosks

Shopify can now be used at the POS on all large interactive digital signage systems, such as multi-touch displays, tables, self-order terminals or video walls.

ICX Summit early bird pricing ends June 21

June 19, 2024

Early bird pricing for the Interactive Customer Experience Summit ends June 21. The event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…

Enhancing customer experience through faster checkouts

Given technological advancements in RFID and computer vision, retail store lines are preventable.

Unlocking exceptional customer experience in retail

by Samir Gosavi — Chief Business Officer, LTIMindtree

Research reveals consumers are willing to pay a premium for products from companies that demonstrate a deep understanding of and care for their customers.

How robots are helping fashion seller Boozt drive fast order fulfillment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.

National Retail Solutions (NRS) Levels Playing Field for Independent Retailers with Affordable Ecommerce, etc.

Online ordering with POS-linked store Website and Shopping App, with home delivery service through DoorDash, Uber, Point Pickup, and Relay

Are retailers listening to consumers and preparing for the imminent hyper-experiential retail renaissance?

by Rhonda Hiatt — global CEO at Clear, part of M&C Saatchi

Genuine human connection and personal interactions are going to drive retail growth, innovation, and brand loyalty this year and beyond. Brands need a plan to…

Easy product discovery influences brand perception

June 11, 2024

Finding products in easy fashion has the strongest impact on the perception of a brand, according to the fourth annual Coveo Commerce Industry Report.

Fun.com leader shares customer experience, engagement strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with…

Costco book sales will be holiday sale season only

June 7, 2024

Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.

Walmart refunds overcharged self-checkout customers

June 7, 2024

Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

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