Survey: 48 percent of retail websites not offering product ratings, reviews

June 13, 2011

CrossView, a provider of cross-channel commerce solutions with clients such as Advance Auto Parts and Moosejaw, released the results of a survey showing that…

Countering the 'Groupon Effect' and linking tactics to strategy with mobile marketing

How should retailers use mobile marketing to establish brand loyalty?

Groupons in Plastic Instead of Paper? Not so Fishy

by Lisa Biank Fasig — Director, JZMcBride and Associates

How much does it cost to be rude?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Consumer Reports July 2011 edition tells us that "Sixty-four percent of respondents said that during the previous 12 months they had left a store because…

Saks Fifth Avenue to accelerate customer-centric transformation

June 8, 2011

Luxury retailer Saks Fifth Avenue has appointed 5one, a global retail consultancy, to assist in the on-going transformation of Saks to a more customer-centric…

Are your store operations preventing sales?

by Harry Friedman

Have you ever had someone ask you the reason behind one of your policies or procedures, such as not accepting any deliveries on Tuesdays? Or, maybe you've had…

Five tips for ruining a customer's experience

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

On a recent shopping trip to the local mall, it seems like everywhere I went some small but annoying thing happened that negatively affected my experience.

Scarcity mentality: Boon or bane?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Actually it could be either, depending upon where it exists.

Meebo offers 'check-in' feature for retail websites

June 6, 2011

According to the New York Times, Meebo, a social platform that connects users with friends across the Web, now offers a new feature that allows users to…

Superior Lithographics launches interactive packaging solution

June 6, 2011

Superior Lithographics, a California-based large-format packaging printer, has launched FirstTouch, an all-in-one interactive packaging solution using Quick…

Four essential steps for acquiring and retaining today's connected customer

Globalization and technology are transforming retail customers at a velocity never before experienced.

Retailers' venture into F-commerce is an uphill battle

by Kim Williams — Reporter, NetWorld Alliance

Overcoming security and privacy issues and defining value are major challenges. 

MarketLive offers merchants profile-driven remarketing suite

June 1, 2011

MarketLive Inc., an eCommerce software and solutions provider, has announced it will offer a remarketing suite built for the MarketLive eCommerce platform and…

A Bulldog in Ferragamo

by Lisa Biank Fasig — Director, JZMcBride and Associates

Luxury retail chain Saks Fifth Avenue held its annual meeting June 1 and at the gathering – just as in every annual meeting since 2002 – it included a…

Audiobrain joins Red Chariot's retail collaborative

May 31, 2011

Red Chariot, a Minneapolis-based retail collaborative, has announced that Audiobrain, a sonic-branding firm, has joined the collaborative. Audiobrain's role is…

CORESense partners with Social Candy to offer online shopping via Facebook

May 30, 2011

CORESense, an SaaS (Software-as-a-Service) provider of end-to-end ecommerce and retail software solutions, announced a partnership with Social Candy to provide…

ScreenScape to deliver video content to Bauer Hockey's retail partners

May 26, 2011

According to a company press release, ScreenScape Digital Signage Network announced that Bauer Hockey, a manufacturer of ice hockey equipment, will use the…

The Retail Defense Team: Protecting stores from customers in a mall near you

by Harry Friedman

Lease Line Deputies. Perhaps you've seen them. Perhaps you've had one working in your store. They're found in most retail malls, standing in front of their…

Topshop launching secret pop-up stores in two locations

May 24, 2011

According to My Fashion Life, two Topshop clothing retail stores in New York and London will launch a secret pop-up shop hidden within each store tomorrow.

Wowing Customers Doesn’t Come With A Groupon

by Bob Phibbs — CEO, The Retail Doctor

I was reading a blog about using Groupon for a restaurant and a posted comment stood out, "... the key is adding value, so that when they use their Groupon at…