Are your stores connecting with today's connected Moms?

by Lynn Switanowski — President, Creative Business Consulting Group

With Mother's Day just around the corner, we can't help but think about all the wonderful moms out there who are customers in our favorite retail stores. For…

Getting customers in your store ... by putting them in the window

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

If you've been looking for an easy and inexpensive way to bring in more business, check this out. Taking advantage of people's propensity to sit — at their…

PlaceWise expands Shoptopia launch to include Madison Marquette

April 20, 2011

Madison Marquette is the next shopping center developer and operator to join Forest City Enterprises in the launch of the Shoptopia Network, PlaceWise Media…

Shopatron receives A+ rating with BBB

April 20, 2011

Shopatron Inc., a technology company that provides eCommerce solutions to branded manufacturers and retailers of consumer goods products, recently announced…

Three steps to a successful retail rollout

Retailers must continuously test, measure, refine and communicate change throughout the rollout process.

Body-scanning kiosks a perfect fit for retailers (video)

Mybestfit is a kiosk that measures shoppers' bodies to predict what brands and styles of clothing will fit best.

At Retail: Looking Good, Buying More

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Oscar Wilde phrased it beautifully in "The Picture of Dorian Gray." He wrote, "It is only shallow people who do not judge by appearances." Right or wrong, most…

Five steps to a shopper-centric proof-of-concept

For a retailer to adopt a shopper-centric approach, it takes more than data, shopper insight and a memo.

Meredith Video Studios and PRN, Inc. partner to deliver video content in retail outlets

April 18, 2011

Meredith Corp. announced yesterday an agreement between Meredith Video Studios, its multiplatform and branded-entertainment division, and Premier Retail…

New social shopping site lets members connect with celebs

April 18, 2011

OpenSky, a new social shopping site launching this month, allows consumers to design their own shopping experience and discover new products and ideas. OpenSky…

Five ways to personalize the e-commerce experience

Enhancing the online experience with personalization can yield higher conversion rates and build trust and loyalty.

Tesla Motors opens new interactive store in San Jose, Calif.

April 17, 2011

According to the Bellingham Herald, Tesla Motors, designer and manufacturer of electric vehicles and EV powertrain components, has opened a new San Jose…

Candy Rox opens first location in Rye, NY

April 17, 2011

According to Dexigner.com, Candy Rox, a cutting edge confectioner, has opened its first outlet in Rye, N.Y.

Mobile Monday: Meijer Find-It app

Mobile Mondays is a weekly column on mobile apps by retail customer experience authority Mike Wittenstein. Each week, you’ll get a test drive of a leading…

Mobile kiosks drive retail sales

VendaCarts make it possible for retailers to sell to the masses.

Start a Customer Service War

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

I'm sure you saw that Walmart just launched a new ad campaign that promises "Low Prices. Every Day. On Everything." No doubt the big box stores are going to be…

How Wet Seal created customer engagement

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Want to engage your customers? One way to do it is with a contest. But how do you create a successful contest, one that pulls customers?

How big do you have to be, to not care how your customers are being treated?

by Harry Friedman

I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.

Danger: Strong Economy Ahead

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Is the recovering economy a blessing, or a potential minefield for retailers?Most business owners are breathing a sigh of relief; they're emerging alive and…

Brookstone announces QR code program plans

April 14, 2011

According to DDI.com, Brookstone Inc. has announced plans for a new Quick Response (QR) code program in 30 New York-area stores. Once scanned, the codes offer…